- Wells Fargo (Irving, TX)
- …grow your career" in the US **About this role:** Wells Fargo is seeking a ** Contact Center Sales Associate Manager in Merchant Services Central Sales** as ... part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- Chewy (Richardson, TX)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is looking for a dynamic ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** ** Manager , Workforce Management** to join the...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- The Walt Disney Company (San Antonio, TX)
- …knowledge and execution of Workforce Theory and Best Practices to include all contact center operations and metrics. You will lead an operation that operates ... and Hulu's Viewer Experience team is seeking a Global Manager , Workforce Optimization (GMWFO), who will be...escalated, or urgent issues related to contact center management + Interview and hire workforce … more
- Prime Therapeutics (Austin, TX)
- …that. It fuels our passion and drives every decision we make. **Job Posting Title** Manager Workforce - Remote **Job Description** The Manager Workforce ... cost and achieve performance goals + Oversee delivery of contact center and operations performance reports as...preparation of employee incentives + Oversee long and short-range workforce forecasting for call center operations and… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Killeen, TX)
- …a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Oversee daily operations of the contact center , ensuring KPIs and SLAs are consistently met. +… more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- US Bank (Dallas, TX)
- …using digital tools Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. We offer the opportunity ... an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to...home office; if space is not a home office, manager approval is necessary to ensure appropriate worksite. Generally,… more