- Kyndryl (Richmond, VA)
- …center transformations. + Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization of ... and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example;… more
- Oracle (Richmond, VA)
- …within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance service ... request automation, knowledge management , agents that handle real-time digital customer ...high-performing product team, collaborating closely with Engineering, User Experience, Sales , Marketing, Services, and Customer Success to… more