- Lucid Software (Atlanta, GA)
- …opportunities. AEs will also work hand-in-hand with Customer Success Managers ( CSMs ), to ensure renewals, drive expansion, and continual customer engagement. ... **Responsibilities** : + Effectively close business, prospect, and build personal relationships within existing book of accounts in assigned territory (West/Mountain) + Provide excellent customer service and upkeep of existing clientele while identifying… more
- Intuit (GA)
- …Collaborate with internal teams (eg, product support, professional services, sales, CSMs ) to resolve complex customer challenges and ensure a seamless onboarding ... journey. Act as a central point of contact for implementation-related activities. + **Best Practices & Customization:** Advise clients on best practices for using IES and customize settings, reports, and dashboards to meet specific business requirements. +… more
- NCR VOYIX (Atlanta, GA)
- …and retention accountability + Build, lead, and develop a team of AEs and CSMs focused on strategic account growth + Drive account planning and expansion strategy ... for high-value customers + Create repeatable playbooks for upselling, renewals, and customer success + Translate customer insights into action across product, support, and marketing + Collaborate cross-functionally to ensure every customer touchpoint delivers… more
- Robert Half Technology (Marietta, GA)
- …teams. Stakeholder & Cross-Functional Collaboration + Partner with Customer Success Managers ( CSMs ) to enhance user adoption and maximize ROI for clients. + ... Collaborate with the sales team by providing technical insights and business use cases during client demos. + Provide training and support materials for internal teams and customers. Qualifications & skills Required + Strong understanding of policy… more
- Intuit (Atlanta, GA)
- …about leading leaders. You'll guide M1 Managers who, in turn, lead CSMs responsible for building deep customer relationships, driving adoption, and ensuring ... long-term success. As a visionary leader, you'll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You'll work across functions, influence key decision-makers, and drive… more
- Trellix (Atlanta, GA)
- …report, and optimize customer participation and feedback metrics + Collaborate with CSMs to identify and nurture promoters for review generation **Field & Sales ... Collaboration** + Act as the go-to point for sales and field teams to request references, customer content, or program updates + Deliver sales-ready materials and support internal awareness of advocacy assets and activities + Maintain and regularly update the… more