- Meta (Menlo Park, CA)
- …issue management systems, establishing KPI/metrics, and managing working relationships with the customer success / account teams 11. Proven track record of ... Develop and maintain metrics-driven programs to measure supplier performance, customer satisfaction, and operational efficiency 8. Identify opportunities for process… more
- Palo Alto Networks (Santa Clara, CA)
- …strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of ... and mentor a team of Service Delivery Leaders and Customer Success Managers. + Foster team cohesiveness,...metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams.… more
- Google (San Francisco, CA)
- …You bring a passion for sales, knowledge of online media, and commitment to maximize customer success . You act like an owner, move with velocity through change, ... experience working in a complex, matrixed organization. + Experience in customer -facing consulting or business. + Experience optimizing and troubleshooting products… more
- Google (Los Angeles, CA)
- …You bring a passion for sales, knowledge of online media, and commitment to maximize customer success . You act like an owner, move with velocity through change, ... are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and… more
- Google (San Francisco, CA)
- …You bring a passion for sales, knowledge of online media, and commitment to maximize customer success . You act like an owner, move with velocity through change, ... are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and… more
- Mastercard (San Francisco, CA)
- …people, businesses and governments realize their greatest potential._ **Title and Summary** Customer Success Manager Who is Mastercard? Mastercard is a global ... Success team is looking for a Manager, Customer Success Management (CSM) to act as...this position should have: 7-10 years of experience in account management, client success , or another similar… more
- Amazon (Culver City, CA)
- …Amazon's leading brands, then we're interested in you. Key job responsibilities Customer Success Managers are responsible for driving Seller business growth ... with our program. The key responsibilities of a Senior Customer Success Manager include but are not...* Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your… more
- Datavant (Sacramento, CA)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS ... and our focus on a "land and expand" strategy, Customer Success is absolutely vital to our...account and/or relationship management individual who can drive success for our customers. This role includes responsibilities for… more
- SAP (San Ramon, CA)
- …oversight into account management including Relationship Assessments, Outcome Success Plans, Solution Renewals/Expansions fully leveraging the Customer Value ... + Provide direction to develop and maintain account and/or Success Plans, including renewals, customer profiles, targeted programs, application descriptions,… more
- Google (San Francisco, CA)
- …You bring a passion for sales, knowledge of online media, and commitment to maximize customer success . You act like an owner, move with velocity through change, ... are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and… more