- Navient (Richmond, VA)
- …Drive business growth and operational efficiency by optimizing financial reporting, customer analytics , and product insights. + Drive data-driven decision-making ... below, and let's build something great together! **The Senior Analytics Engineer will report to the Senior Manager -...report to the Senior Manager - Data Platform & Analytics Engineering.** **As the Senior Analytics Engineer,… more
- Navy Federal Credit Union (Vienna, VA)
- …with Adobe Experience Platform and Adobe Experience Cloud, including Adobe Launch, Adobe Analytics , Adobe Web & Mobile SDK, and Customer Journey Analytics ... Overview Manage team of Analysts that provide Digital Analytics to the Marketing organization and NFCU business...teams or a large function, is responsible for Digital Analytics , strategy and planning to align business operations with… more
- Oracle (Richmond, VA)
- **Job Description** Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and ... design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle … more
- Deloitte (Mclean, VA)
- …you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics , and engagement solutions. You'll learn from ... to enable structured VOC strategies. + Support delivery of workshops on strategy, analytics , and customer journey visioning. Project Management & Delivery +… more
- AltaGas (Springfield, VA)
- … customer experience (CX) strategy by integrating journey mapping, voice of the customer (VoC) analytics , and insight generation into a unified view of the ... Customer Experience, behavioral science, service design, or data analytics . * 3 years in a customer ...data analytics . * 3 years in a customer experience, research, service design, or analytics … more
- Verint Systems, Inc. (Richmond, VA)
- …Partner with customers to help consult and define their Voice of the Customer Analytics and Customer Engagement Management programs. Familiarity with ... presales experience selling enterprise software solutions in the Workforce Optimization, Customer Analytics , Engagement Management technical solution areas. *… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …and a passion for continuous improvement. **Preferred Skills** + Experience with customer engagement and analytics tools (Gainsight, Intercom, or similar). + ... Customer and Lifecycle Marketing Manager Job Description **MANAGER,**...CoStar Group, a global leader in real estate information, analytics , and online marketplaces, Matterport benefits from the scale,… more
- Cornerstone onDemand (Virginia Beach, VA)
- …(eg AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics ) + **White Glove & Proactive Support:** ... **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing...Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic… more
- Coinbase (Richmond, VA)
- …* Experience with descriptive and inferential statistics * Experience with product analytics * Experience with customer support metrics/data P72836 \#LI-Remote ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our… more
- Lumen (Richmond, VA)
- …layer and Adobe Launch implementation. + Maintain tracking updates to ensure Adobe Analytics and Customer Journey Analytics remain up-to-date and accurate. ... Adobe Experience Cloud Integration + Oversee integration of AEP (RT-CDP, Customer Journey Analytics ), and AEM Sites. + Ensure accurate data capture across… more