- Percepta (Dearborn, MI)
- …full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals. **During a Typical Day, ... Warranty Advocate** At Percepta, we bring first-class service across each market we support. As a **Dealership...you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being… more
- Percepta (Dearborn, MI)
- …relevant work experience **Experience** + 10 years of experience with dealership service and warranty processes **Skills** + Exceptional verbal communication ... attention to detail (grammar, spelling, formatting) + Demonstrated knowledge of **Automotive Service and Warranty Policies** + Ability to work independently… more
- Ford Motor Company (Allen Park, MI)
- …testing executed + Suggest and implement changes to tests to fully encompass projected customer use in order to mitigate warranty claims + Champion projects to ... is responsible for leading quality initiatives which includes reducing warranty claims by way of reviewing DVM's for completeness,...by the site control system; facilitate data delivery to customer + Review test results for quality of data,… more
- Walmart (Coldwater, MI)
- …information on the condition cause and correction into the maintenance system completing warranty tags as needed and ensuring parts are retained according to ... warranty guidelines and creating and processing warranty ...road trucks shop equipment air compressors forklifts wash bay service vehicles etc Wash tractortrailers manually using a pressure… more
- Ryder System (Highland Park, MI)
- …with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service .Conduct ... is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Service Coordinator, you'll be part of... visits and annual reviews as required by the Customer Care Plan. + Financial Management:Responsible for… more
- Les Stanford Chevrolet and Cadillac (Dearborn, MI)
- …and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service . * Take ownership of the customer 's experience by carrying out ... NO SATURDAYS * Full Benefits - 401K and Health Care * Paid Vacation * Opportunity to advance *...the dealership to leave a positive impression with the customer . * Provide concierge support for all owner inquiries,… more
- GCG (Rochester Hills, MI)
- …& Commercial Partnership** + Serve as the executive owner of the aftermarket service customer experience + Establish clear escalation and resolution processes ... President, you will be responsible for strengthening, scaling, and maturing an existing service team and operating model to support customer uptime, retention,… more
- Les Stanford Chevrolet and Cadillac (Dearborn, MI)
- …hand, excellent hand-eye coordination * Mechanical and troubleshooting skills * Excellent customer service skills * Basic computer competencies * Positive, ... NO SATURDAYS!! * Full Benefits - 401K and Health Care * Paid Vacation * Opportunity to advance *...friendly attitude, along with a customer service mentality * Enjoy working in… more
- Ford Motor Company (Dearborn, MI)
- …and vehicle operations engineers. Examples include stop ship/stop build, field service actions, warranty , and material shortages. Support cross functional ... significant and critical characteristics. Demonstrated ability to provide improvements in customer satisfaction, reduction in warranty , or total cost reduction.… more
- General Motors (Warren, MI)
- …debt. This position is part of the high-performing OTD (Order to Delivery) & CCA ( Customer Care & Aftersales) SAP team, a key contributor to GM's broader ... and related processes, supporting GM's Aftersales business. + Parts order management. + Customer billing and invoicing. + Warranty claims and settlements. +… more