- Mass Markets (CA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- WSP USA (Costa Mesa, CA)
- …This position will help preserve service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent ... WSP is currently initiating a search for **Call Center Quality Assurance Specialist** position to sit out...call, email, chat, and text monitoring and assessment of Customer Service + Representatives (CSRs) for both inbound and… more
- CalSTRS (Sacramento, CA)
- …has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for ... accurate, consistent, complete, and timely responses to each inquiry. The Contact Center provides quality customer service to CalSTRS members, benefit… more
- Vertafore (CA)
- …skills to resolution + Excellent verbal and written communication skills + 1-5 years Customer Service and Contact Center experience + Proficient with ... ans d'experience en service client et en centre de contact + Maitrise de la suite Microsoft Office +...resolution. The position will focus on improving the overall customer experience, while mentoring and partnering with the Support… more
- Kyndryl (Sacramento, CA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- PennyMac (Pasadena, CA)
- …A minimum of 12 months of mortgage experience preferably in a processing role with direct customer contact in a call center environment is required. If no ... Customer Experience Specialist is an entry level customer service role, operating in a call center...mortgage experience, 2+ years of direct customer contact in a financial industry high… more
- PennyMac (Pasadena, CA)
- …Bring + A minimum of 36 months of mortgage processing experience preferably with direct customer contact in a call center environment is required + Bilingual ... The Customer Experience Specialist is a skilled customer service role, operating in a call center...Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination… more
- TTEC (Irvine, CA)
- …employment experience. As a ** Customer Service Representative - Retail or Contact Center ** working **onsite** in **Irvine, CA,** you'll be a part ... with a smile, you'll be the difference between their customer experience being just average or an exceptional one....You Bring to the Role** + 6 months of customer service experience + High school diploma or equivalent… more
- SMBC (Los Angeles, CA)
- …at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at ### to request ... for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a… more
- SMBC (Sacramento, CA)
- …at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at ### to request ... committed to doing it the right way for the customer and are growing rapidly. To learn more about...manage large-scale direct mail campaigns aimed at driving new customer acquisition. + Collaborate with cross-functional teams (Marketing, Risk,… more