- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... consulting, product management, and/or internal consulting with a focus on customer service, contact center , or service operations transformation. + Proven… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Kaleida Health (Buffalo, NY)
- …informatics, or related field preferred.** **Experience** **10 plus years of experience in customer service/ contact center leadership required. 5 years of ... is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door.… more
- Olmsted Center for Sight (Buffalo, NY)
- …environment Qualifications: + High School diploma or equivalent + Two years of experience in customer service, Contact Center or human services + Must be ... Answer and document all incoming calls in accordance with Contact Center procedure + Manage call volume...Microsoft Office Suite + Demonstrate excellent internal and external customer service + Effectively work with individuals of diverse… more
- Suburban Propane (Syracuse, NY)
- …and Bachelor's degree in Business or related field preferred + Minimum 3 years customer contact center experience + Minimum 2 years employee ... 90 years. We have an excellent opportunity for a ** Customer Care Supervisor** to help us Exceed our Customers'...effective oral and written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call… more
- NBT Bank (Williamsville, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and… more
- Amazon (New York, NY)
- …businesses. The ideal candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and ... professional. Basic Qualifications - At least 5 years of selling into the customer experience/ contact center space - 5+ years of developing, negotiating and… more
- Amazon (New York, NY)
- …businesses. The ideal candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and ... the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space....stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points… more
- Amazon (New York, NY)
- …businesses. The ideal candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and ... the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space....stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points… more
- Sprinklr (NY)
- …within our Core platform. + **Managed Services Consultant - CCaaS:** Specializes in customer engagement and contact center solutions. + **Managed Services ... solutions. + Optimize configurations and manage change throughout the customer lifecycle. + Serve as the primary contact... customer lifecycle. + Serve as the primary contact for stakeholders. + Drive upsell and cross-sell opportunities.… more
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