- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... consulting, product management, and/or internal consulting with a focus on customer service, contact center , or service operations transformation. + Proven… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Kaleida Health (Buffalo, NY)
- …informatics, or related field preferred.** **Experience** **10 plus years of experience in customer service/ contact center leadership required. 5 years of ... is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door.… more
- Olmsted Center for Sight (Buffalo, NY)
- …environment Qualifications: + High School diploma or equivalent + Two years of experience in customer service, Contact Center or human services + Must be ... Answer and document all incoming calls in accordance with Contact Center procedure + Manage call volume...Microsoft Office Suite + Demonstrate excellent internal and external customer service + Effectively work with individuals of diverse… more
- Suburban Propane (Syracuse, NY)
- …and Bachelor's degree in Business or related field preferred + Minimum 3 years customer contact center experience + Minimum 2 years employee ... 90 years. We have an excellent opportunity for a ** Customer Care Supervisor** to help us Exceed our Customers'...effective oral and written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call… more
- Kelly Services (Syracuse, NY)
- …Kelly Services is assisting a local client in seeking energetic and passionate Contact Center Customer Service Representatives. This role is perfect ... **Call Center Customer Service Representative - Fuel/Propane Services** **Ignite Your Passion for Customer Service with Kelly Services!**… more
- NBT Bank (Norwich, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and… more
- Kyndryl (Albany, NY)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Highmark Health (Albany, NY)
- …:** Job Summary Provides quality customer service in a high volume contact center to include providing complete, accurate and timely responses to inquires ... or pay grade. Required Education: HS/GED Required Experience: One year customer service, contact center , or healthcare related experience as demonstrated by… more
- Amazon (New York, NY)
- …businesses. The ideal candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and ... professional. Basic Qualifications - At least 5 years of selling into the customer experience/ contact center space - 5+ years of developing, negotiating and… more
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