- Resource Center for Independent Living (Utica, NY)
- …referrals, and assistance navigating the MLTC enrollment and appeal processes. + Contact organizations and agencies to mediate and resolve problems. + Promptly ... diverse population. + Proficiency in Microsoft Office and data entry. + Excellent customer service and phone skills. Travel Required: Yes Location: Utica, NY RCIL is… more
- Sodus Rehab & Nursing Center (Cortlandt, NY)
- …residents and families and conduct tours as needed. + Maintain an accurate referral source contact list and follow up with all leads and referral sources in a timely ... have not yet been converted to an admission. Maintain statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges and marketing… more
- Under Armour, Inc. (Albany, NY)
- …Participate in the design and implementation of performance standards. * Evaluate and monitor customer contact drivers and report out to UA leadership. * Support ... Customer Service Systems Ops Analyst ** Customer ...Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards… more
- Tompkins Community Bank (Batavia, NY)
- …first contact resolution. + Identify process or procedure gaps and work with Customer Care Center management to ensure tools are available to help ... Customer Care Center team assist customers +...Customer Care Center team assist customers + Collaborate effectively with team...customer demand + Participate in testing new care center software as required, and ad hoc project support… more
- TEKsystems (Buffalo, NY)
- …participate in team meetings and training * Perform other duties as assigned Skills Customer service, Call center , Customer support, data entry, benefits ... to provide the highest level of service on each contact . You will spend your day on the phone,...verification, Microsoft office, customer service call center , pension, inbound call, outbound calls Top Skills Details… more
- TEKsystems (Buffalo, NY)
- …participate in team meetings and training * Perform other duties as assigned Skills Customer service, Call center , Customer support, data entry, benefits ... to provide the highest level of service on each contact . You will spend your day on the phone,...verification, Microsoft office, customer service call center , pension, inbound call, outbound calls Top Skills Details… more
- Capgemini (New York, NY)
- …behaviour insights. * Orchestrate customer experience workflows using Genesys for contact center and omnichannel support. * Monitor solution performance and ... Technical Support * Serve as the primary point of contact for customer inquiries via email, chat,...understanding of REST APIs, Webhooks, enterprise security standards, and contact center technologies. * Excellent communication skills… more
- Zoom (Albany, NY)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... It is important to have a global mindset and put the customer at the center of our strategy. Responsibilities + Designing and executing customer -focused… more
- Rapid Response (Syracuse, NY)
- Customer Service Representative Department: Customer Service - NY Location: Syracuse, NY START YOUR APPLICATION ... Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid Response Rapid Response… more
- Walgreens (Ontario, NY)
- … customer experience, including interpersonal habits (eg, greeting, eye contact , courtesy, etc.) and Walgreens service traits (eg, offering help proactively, ... **Job Description:** + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with… more