- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... Strong knowledge of departmental systems, documents and procedures Previous call center , banking operations, or customer service experience **Physical… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and ... Monitors customer interactions and reviews and analyzes customer...Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for… more
- M&T Bank (Williamsville, NY)
- …application process in person or over the phone and sends packages to customer for completion. Enters completed applications into the system. + Obtains and analyzes ... and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree...including a minimum of 2 years mortgage originator and/or customer service experience. **Education and Experience Preferred:** General PC… more
- Capgemini (New York, NY)
- …with policy admin systems (eg, Guidewire). * Architect omni-channel experiences including contact center , customer service, and sales enablement ... reference models. Technology Strategy & Innovation * Drive innovation in CRM and contact center technologies, including AI/ML, voice analytics, and automation. *… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …diagrams, etc.) that increase the end users' understanding of the Customer /program system. + Translates development requirements into required documentation changes. ... Adheres to CMMI Level 3/AIMM platform requirements. + Proofs documentation to detect and correct errors in spelling, grammar, syntax, and established styles and standards. + Analyzes requirements of project to determine scope of work and required documentation… more
- Hoselton (East Rochester, NY)
- …into appropriate databases + Follow up with customers using outbound phone scripts and customer contact lists + Outbound calls include following up on recent ... is an equal opportunity employer._ **POSITION SUMMARY** The Call Center Customer (CCC) Service Representative is responsible... customers using management approved outbound phone scripts and customer contact lists + Complete outbound calls… more
- Amazon (New York, NY)
- …related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact,… more
- Ralliant (Albany, NY)
- **Strategic OEM Account Manager - Data Center Equipment OEM Focus** Gems Setra is seeking a remote based Strategic OEM Account Manager to drive sales growth in the ... US, with a primary focus on data center equipment OEMs. This role is an exciting opportunity...Report progress against forecasts, budgets, and sales targets using Customer Relationship Management (CRM) tools. + Align account management… more
- Hartwick College (Oneonta, NY)
- …bill payment by insurance. + Reception and answering of phones (primary phone contact number for Perrella Health Center and Perrella Counseling Center ... 30, 2025 Title: Medical Office Manager for Perrella Wellness Center & Counseling Services Description: Under the supervision of...setting. The Office Manager is the first point of contact for students, faculty, or staff that come to… more
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