- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center . Utilizing extensive knowledge ... Representative will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with… more
- New York State Civil Service (Menands, NY)
- …HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG -09(NYHELPS) Item#062551 Occupational Category Clerical, Secretarial, Office ... of Retirement Services and is responsible for:* Provides initial personal contact response over the telephone to customers regarding Retirement Online.o Resolves… more
- Trinity Health (Rensselaer, NY)
- …Our Call Center Representatives are often the first point of contact for patients' therefore; we are interested in hiring individuals with a commitment ... + Problem analysis and problem solving + Previous call center experience a plus + Customer service oriented + Attention to detail, multitasking + Bi-lingual… more
- Trinity Health (Rensselaer, NY)
- …Our Call Center Representatives are often the first point of contact for patients' therefore; we are interested in hiring individuals with a commitment ... + Problem analysis and problem solving + Previous call center experience a plus + Customer service oriented + Attention to detail, multitasking + Bi-lingual… more
- Lincoln Financial (Albany, NY)
- …**The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home ... environment. _Background Details_ As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching… more
- Albany Medical Center (Albany, NY)
- …Epic Analyst provides support by correcting issues that arise from customer usage, identifying necessary configuration changes, supporting related systems, creating ... and enhancements + This position does not have any supervisory responsibilities + Primary contact will be internal to Information Technology + Contact with other… more
- City of New York (New York, NY)
- …structure to facilitate the development of a skilled, courteous and efficient Call Center ; review and monitor Customer Service Representatives calls (live and ... north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of...revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and… more
- CUNY (New York, NY)
- …-Assists with supply inventory, and office equipment maintenance. -Extensive one-on-one contact with students seeking confidential Wellness Center Services and ... College Assistant - Wellness Center **GENERAL DUTIES** - Under supervision, performs miscellaneous...fielding phone calls, communication via email, problem solving and customer service and in person requests for information. This… more
- City of New York (New York, NY)
- …impacts and programmatic implications. Collaboration and Communication - - Serve as the center 's primary point of contact to ensure funding availability for ... Job Description Division/Program Summary: The Center for Population Health Data Science (CPHDS)- launched in October of 2023- aims to catalyze critical data… more
- Amazon (New York, NY)
- …Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years coding (Python, Javascript/Typescript, Java, etc) ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...experience integrating voice or chat bots with contact center platforms, APIs, web services, or… more