- Kyndryl (Sacramento, CA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Stanford Health Care (Newark, CA)
- …Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team . The ideal candidate will possess a strong ... understanding of CCaaS ( Contact Center as a Service) solutions, ... technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication… more
- Dignity Health (Rancho Cordova, CA)
- …in a large and multi-site organization. Has demonstrated success in managing high performing customer contact center , or combination of healthcare and ... contact center , with superb customer and employee satisfaction...in cultivating a high- performing, highly engaged and diverse team . Has a record of recruiting, retaining, developing, and… more
- Mass Markets (CA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer ...the products and processes with customers + Appropriately escalate customer dissatisfaction with managerial team + Ensure… more
- Deloitte (San Francisco, CA)
- Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, ... transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer...wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager… more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a… more
- Humana (Sacramento, CA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …education and experience. Associate's degree preferred. Customer Service and/or call center experience, previous experience as a team lead, ability to work ... contact channels (phone, e-mail, chat, etc.) Help the team meet the overall service goal by moving routine...experience would be preferred. Proven ability to assist in team motivation. Strong customer service skills, strong… more
- Stanford Health Care (Newark, CA)
- …a Stanford Health Care job.** **A Brief Overview** The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) ... access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an… more
- Pearl Interactive Network (Sacramento, CA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,... agents who love helping others, thrive in a team , and want more than just another job. Be… more