• Supervisor Patient Services Contact…

    Dignity Health (Rancho Cordova, CA)
    …evaluate all aspects of the care center performance from a contact center perspective. - Conduct daily team meetings to build morale and provide an ... available resources/tools to increase capabilities and knowledge level of team members. - In collaboration with Care Center...year of lead or supervisory experience in a fast-paced; customer service focused contact center … more
    Dignity Health (07/24/25)
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  • Contact Center Systems Administrator

    WSP USA (San Francisco, CA)
    **Overview:** WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service ... have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work...complex technical issues. + Experience working in a dynamic team environment and collaborating with cross-functional teams. **Technical Requirements:**… more
    WSP USA (07/19/25)
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  • Work at Home Contact Center Agent

    Mass Markets (CA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer ...the products and processes with customers + Appropriately escalate customer dissatisfaction with managerial team + Ensure… more
    Mass Markets (07/16/25)
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  • Senior Application Architect Contact…

    Humana (Sacramento, CA)
    …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
    Humana (07/18/25)
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  • Member Contact Center Representative…

    Financial Partners Credit Union (Costa Mesa, CA)
    …education and experience. Associate's degree preferred. Customer Service and/or call center experience, previous experience as a team lead, ability to work ... contact channels (phone, e-mail, chat, etc.) Help the team meet the overall service goal by moving routine...experience would be preferred. Proven ability to assist in team motivation. Strong customer service skills, strong… more
    Financial Partners Credit Union (05/31/25)
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  • Contact Center Agent

    Pearl Interactive Network (Sacramento, CA)
    **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,... agents who love helping others, thrive in a team , and want more than just another job. Be… more
    Pearl Interactive Network (06/27/25)
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  • Contact Center QA Training…

    Dignity Health (Rancho Cordova, CA)
    …providing feedback to leadership team . Audits for accuracy and completeness of contact center tasks. The QA Specialist provides feedback and guidance to ... **Position Summary:** Under the direction of department leadership, the Contact Center QA Specialist is responsible for...clinical care locations. This position ensures that training is customer focused and needs based. The QA Specialist has… more
    Dignity Health (07/24/25)
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  • Contact Center Operations Program…

    US Tech Solutions (Sunnyvale, CA)
    **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...skills, and leadership capabilities to ensure optimal performance and customer satisfaction. **Responsibilities:** + Internal project management support related… more
    US Tech Solutions (05/01/25)
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  • Patient Access Rep II - Patient Access…

    Cedars-Sinai (Los Angeles, CA)
    …**Req ID** : 10211 **Working Title** : Patient Access Rep II - Patient Access Contact Center - Full-Time, Hybrid **Department** : CSRC Sched Reg Patient Access ... top ten in the United States? Come join our team !** The Patient Access Rep II performs all admissions...areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration… more
    Cedars-Sinai (06/01/25)
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  • Contact Center Specialist - SaaS

    Vagaro (Pleasanton, CA)
    …while getting the job done! What You'll Be Doing: We're seeking enthusiastic, customer -focused problem-solvers to join our team . If you're experienced in ... service level goals and guidelines in a high-volume support center + Replicate and escalate issues to the appropriate...Replicate and escalate issues to the appropriate internal Vagaro team + Draft support content and customer … more
    Vagaro (07/11/25)
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