- Nestle (New York, NY)
- …and growth. Join us! **Job Description:** The Digital Engagement Innovation Manager ( Customer Contact /Call Center ) will support the Senior Manager ... in in developing the innovation pipeline across Nespresso USA's Customer Contact /Call Center 's strategic B2C...lead a highly specialized team within our Center of Excellence, contact center .… more
- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... with knowledge transferred to ensure a high level of customer satisfaction and cross-functional support between Senior Tech Leaders...experience and 3 years' leadership experience + **Extensive** **Call Center Technology or Contact Center … more
- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... product management, and/or internal consulting with a focus on customer service, contact center , or...It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its… more
- Capgemini (New York, NY)
- …, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Camping World (NY)
- … customer -focused organization and bring your unique perspective and expertise to our contact center team ! **What You'll Do:** + Develop and maintain ... We are looking for a Contact Center Engineer to join our team responsible for overseeing a suite of call center systems. This role involves maintaining… more
- General Physicians PC (Buffalo, NY)
- #25-0524 Buffalo, NY, USA Job Description Contact Center Supervisor Who we are : Join General Physician, PC. - one of WNY's largest and most respected ... quality of the lives of our patients. Location: Cardiology Contact Center at our corporate office in...with the Director and clinical services teams. + Optimize team scheduling with high-touch staff communication and contact… more
- Amazon (New York, NY)
- …The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their ... to our product teams, strengthening the product roadmap. Our team is at its best when a customer...years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications… more
- ARAMARK (Bronx, NY)
- …and coordinates the service requests Works closely with management and the dispatch team to communicate needs and ensure timely guest service Handles and maintains ... and documentation of service requests; uses software to log activity Provides customer service and maintains a friendly and effective demeanor toward customers,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates understanding of military culture and addresses ... listening skills paired with appropriate clinical interventions. + Works with team to complete all annual compliance requirements such as External Certification… more
- Kelly Services (East Syracuse, NY)
- ** Contact Center Customer Service...at all levels and are committed to building a team that is inclusive of a variety of backgrounds, ... ordering, availability and delivery. **Job Specific Requirements:** * Dealer referrals-getting a customer connected with a dealer that can provide sales or service… more