- Bank of America (New York, NY)
- …to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the ... right analytic leader to help drive that transformation! Our team (Fraud Strategic Enablement) is tasked with driving the...Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. +… more
- ASM Global (Brooklyn, NY)
- …Union Code: Non-Union Minimum Pay Rate: $70,000 Maximum Pay Rate: $75,000 Join Our Team at Barclays Center ! Congratulations on taking the first step toward ... Center 's guest-first philosophy by modeling empathy-driven communication and customer -focused behaviors across all interactions with staff and guests. + Maintain… more
- H&R Block (New York, NY)
- …you live, work, and play, our door is always open. A Typical Day As a Team Leader at a Block Advisors office, you will serve as the front-line manager responsible ... as a Tax Professional What you'll bring to the team + Partner with the District General Manager to...tax office associate positions + Serve as point of contact for onsite escalated client service concerns + Ensure… more
- Amazon (New York, NY)
- …and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and ... With Amazon Connect, you can create your own cloud-based contact center and be taking calls in...and deliver scaleable, resilient systems while maintaining a constant customer focus. As a developer on our team… more
- Amazon (New York, NY)
- …most exciting AWS services? -- Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and ... With Amazon Connect, you can create your own cloud-based contact center and be taking calls in...us to innovate on this new service that addresses customer needs to build modern contact centers… more
- Amazon (New York, NY)
- …and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and ... With Amazon Connect, you can create your own cloud-based contact center and be taking calls in...and deliver scaleable, resilient systems while maintaining a constant customer focus. As a developer on our team… more
- Verint Systems, Inc. (Albany, NY)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT and ... At Verint, we believe customer engagement is the core of every global...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- DoorDash (Syracuse, NY)
- About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Customers ... and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store,...variety of duties + You have experience within retail, customer service, food and beverage, administrative, healthcare or similar… more
- New York Racing Association (NY)
- Title: Team Leader - NJ Employee Status: Regular Full Time...* Minimum three (3) years of experience in a customer service contact center or a ... Days/Week (40% Remote) FLSA Status: Non-Exempt Job Overview: The Team Leader is responsible for the daily operation of...transactions * Maintain digital and physical files. * Handle customer inquiries including customer disputes and cancelling… more
- Carrington (Albany, NY)
- …annual bonus. **What you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. + Responsible for leading ... **Come join our amazing team and work remote from home!** The Business...changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. +… more