- National Safety Council (Syracuse, NY)
- …administrators, instructors, and/or other stakeholders in an omnichannel contact center environment. Accurately enter and access customer information into ... routine transactions. Complete specific project assignments to improve the customer experience and collaborate to create team ...years of customer service experience in a contact center environment. + Excellent verbal and… more
- Sprinklr (NY)
- …within our Core platform. + **Managed Services Consultant - CCaaS:** Specializes in customer engagement and contact center solutions. + **Managed Services ... solutions. + Optimize configurations and manage change throughout the customer lifecycle. + Serve as the primary contact...enable a brand's digital transformation. Its platform provides every customer -facing team with the ability to reach,… more
- Planned Parenthood of Central and Western NY (Buffalo, NY)
- …applications from all sites. The IBC works collaboratively with all Health Center teams as assigned to identify potentially eligible uninsured or underinsured ... reflect current progress, establishes and monitors goals for the team , serves as support for day-to-day questions and training,...the accuracy and completeness of applications taken by other center staff and assists patients and/or center … more
- US Foods (Clifton Park, NY)
- …events. Manage distribution. + Responsible for communicating local promotional results to sales team by using Center provided analytics or working with Sales ... sales meetings, promotions/incentives, etc. + Area's voice of marketing leadership for center led strategic initiative such as flyer promotions, product launches, … more
- Bright Horizons (Elmont, NY)
- …your work will make a lasting difference in the lives of children, families, and your team . This center is open 364 days a year from 5am-1pm and the ideal ... person in an early education/preschool child care center to provide center supervision, curriculum delivery, business management, and customer and client… more
- University of Rochester (Rochester, NY)
- …to the department. + Acts as authority and ensures the seamless operations of the contact center during the absence of the Patient Services Management Team . ... are not limited to: provide leadership and direction to the Patient Services team , serve as the functional/technical and customer service escalation expert,… more
- Rochester Regional Health (Rochester, NY)
- …issues; escalating according to established process. + Ensures own compliance with all contact center policies and procedures. Is open to constructive criticism ... members throughout the day when questions arise + Ensures own compliance with all contact center policies and procedures. Is open to constructive criticism and… more
- Red River (Albany, NY)
- …and technical support for sales opportunities. + Serves as the technical point of contact and technical sales lead for the customer . + Provides the initial ... This position is a customer -focused technical sales professional who provides high-level technical...the ability to work effectively with the Red River team . + Maintainsprofessional levelpresales engineering skills and in-depth knowledge… more
- Amazon (New York, NY)
- …About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal ... scientific techniques and inventing new ones to address specific customer needs at a project level. You should be...With Amazon Connect, you can create your own cloud-based contact center and be taking calls in… more
- Amazon (New York, NY)
- … culture About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal ... to use. The Software Development Manager will lead a team developing AI solutions. The role requires balancing rapid...With Amazon Connect, you can create your own cloud-based contact center and be taking calls in… more