- Kyndryl (Harrisburg, PA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Deloitte (Philadelphia, PA)
- Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, ... transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer...wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager… more
- Humana (Harrisburg, PA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- UPMC (Wexford, PA)
- UPMC Community Medicine Incorporated is hiring a full-time Contact Center Specialist to join the team at Tri-Rivers in their Wexford call center . This ... hours (8am-4:30pm) - No nights, weekends, or holidays! We are seeking a dedicated and customer -focused Contact Center Specialist to serve as the first point… more
- Citizens (Pittsburgh, PA)
- Description As part of our dedicated Contact Center team , our Inbound Business Banking Specialists create positive interactions with our small business ... degree or equivalent + Experience working in a call center or customer support role + Strong...(2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred + Proficient… more
- Pearl Interactive Network (Harrisburg, PA)
- **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** ... is valued and your growth is supported? We're seeking contact center agents who love helping others,... agents who love helping others, thrive in a team , and want more than just another job. Be… more
- Citizens (Pittsburgh, PA)
- Description As part of our dedicated Contact Center team , our Credit Card Specialist creates positive interactions with customers every day, whether that's ... application. Primary Responsibilities + Field a variety of incoming customer calls or branch chats with a passion to...exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …+ Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer /call communications processes and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- UPMC (Pittsburgh, PA)
- UPMC Department of Neurosurgery is hiring a full-time Contact Center Specialist to join their team in Oakland, PA. In this position, you will work ... accordance with departmental protocols. Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for… more
- Penn Medicine (Philadelphia, PA)
- …**Position Description:** **The Customer Service Representative (CSR)** in the Marketing Contact Center (MCC) serves as the "face" of Penn Medicine The ... meetings; reviews all minutes. ** CUSTOMER SERVICE/HUMAN QUALITIES** Assists the Marketing Contact Center in maintaining a strong patient/ customer focus.… more