- USAA (Chesapeake, VA)
- …various responsibilities divided amongst the following lines of business within USAA P&C: Contact Center Excellence, First Party Injury, Third Party Injury, and ... areas: First Party Injury Claims, Third-Party Injury Claims, P&C Litigation Claims, or Contact Center Process Expertise experience. + Prior experience in claims… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer /call communications processes and ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- CARMAX (Richmond, VA)
- …stakeholders + Experience managing, training and mentoring others in IT SaaS platforms, specifically contact center tech. + Able to easily motivate and inspire ... business goals and deliver improved profitability, efficiency and an unrivaled customer experience. The position partners with the following business areas: Retail,… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Join our team as a Remote Call Center Customer Service Representative and help us...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- USAA (Chesapeake, VA)
- …As a dedicated Director of Business Process Ownership, you will oversee a team of business professionals that are responsible for the end-to-end aspects and overall ... ownership of assigned processes. Guide team members to collaborate with enterprise partners in the...In-depth knowledge of the end-to-end Status Call process. + Customer service expertise for positive customer experiences.… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and results-driven Team Leader to oversee a team of call center agents. This role...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates understanding of military culture and addresses ... listening skills paired with appropriate clinical interventions. + Works with team to complete all annual compliance requirements such as External Certification… more
- Amazon (Arlington, VA)
- …responsible for 24X7 monitoring of the data center 's physical infrastructure. This team ensures that the customer experience will be optimal and gratifying ... Description At Amazon, we're working to be the most customer -centric company on Earth! Amazon is a place where...of the FOC. - Some travel required. About the team The Facility Operations Center (FOC) is… more
- TekSynap (Arlington, VA)
- …and work assignment + Data Center CI Management **Overview** We are seeking Data Center Team Lead to join our team supporting the Federal Deposit ... Team Leads for each of the following areas:Data Center Operations 1. Data Center Operations 2....in Carrollton, TX.You will be a member of technical team where excellent customer service and professional… more
- Amazon (Herndon, VA)
- …to own them to completion. The Principal Technical Program Manager for AWS Data Center Design Engineering Team owns the successful development and delivery of ... people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain...the next generations of data center designs and innovations from concept to at-scale global… more