- Lincoln Financial (Richmond, VA)
- …detailed and complex long- and short-term forecasting for the Insurance Operations Contact Center . You will also be responsible for analyzing various ... complex forecasting of call and email volumes for the Contact Center based on historical volumes and...conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ###@lfg.com if… more
- Quality Technology Services, LLC (Richmond, VA)
- …+ Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. + ... is also responsible for assisting customers on the Data Center floor both in person and via the telephone,...floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system,… more
- Amazon (Herndon, VA)
- …for Data Centers in your region. * Interface with internal and external data center design engineering team , server hardware team , environmental health and ... expertise to: * Own the design for existing data center upgrades and design-solutions which add data center...turnover. Amazon's vision is to be the world's most customer -centric company, and this role is key to that… more
- Amazon (Arlington, VA)
- …Workforce management experience (for external candidates) resources experience - Experience in contact center operations - Bachelor's degree - Solid proven ... Analyst. MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The...live queue contacts environment - Solid proven experience using contact center technology - High proficiency in… more
- Quality Technology Services, LLC (Richmond, VA)
- …+ Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. + ... is also responsible for assisting customers on the Data Center floor both in person and via the telephone,...floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system,… more
- Amazon (Manassas, VA)
- …external stakeholders. In the NDT Tech role, you are expected to delight the customer by building trust, delivering on key milestones, and acting as a good steward ... upkeep of equipment and tools. You'll join a diverse team of software, hardware, and network engineers, supply chain...completion. At Amazon, we're working to be the most customer -centric company on earth! Amazon is a place where… more
- Verint Systems, Inc. (Richmond, VA)
- …however good working knowledge is also acceptable. + Should have in-depth knowledge of contact center operation either in a vendor capacity or have implemented ... At Verint, we believe customer engagement is the core of every global brand....solutions across the contact center as a practitioner. + Working knowledge… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... and detail-oriented Virtual Executive Assistant to join our remote team . As a Virtual Executive Assistant, you will perform...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Ricoh Americas Corporation (Richmond, VA)
- …driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer -obsessed collaborators who aspire to deliver the ... Representative I, Fulfillment** **POSITION PROFILE** Provides operations functions in a fulfillment center for one or more of the following areas: operates high… more
- Amazon (Culpeper, VA)
- …be removed off premises. Team members will also process large volumes of customer media to ensure that all customer media is sanitized and properly managed. ... but also from other teams and must be able to communicate and promote cross- team functionality. Amazon Data Centers protect customer data with utmost vigilance,… more