- Sprinklr (NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- iCIMS (Albany, NY)
- …teams across the US, Ireland, and India while ensuring optimal customer outcomes through proactive issue prevention and rapid incident resolution. **Success ... Metrics:** + ** Customer Impact** : Reduced MTTR and improved ...+ Drive best practices in tuning SQL and NoSQL data platforms **Platform Reliability** + Ensure high availability and… more
- Amazon (New York, NY)
- …internal and external sources. - Guide and motivate the development of white-papers, data sheets, and other high-value customer facing guidance and best ... Qualifications - Experience working within software development, cloud and data architecture - GenAI and AI/ML for Customer... data architecture - GenAI and AI/ML for Customer journey and profiling - History of successful technical… more
- Walgreens (New York, NY)
- …required by state law (and pursues PTCB certification, as required by state). ** Customer Experience** + Engages customers and patients by greeting them and offering ... assistance with products and services. Resolves customer complaints in a timely manner and answers questions...Performance Management** + Learns to analyze financial & performance data for the store and pharmacy. Develops action plans… more
- Bank of America (New York, NY)
- …interpretation of Laws, Rules and Regulations (LRRs) and Enterprise Policies, data sourcing, preparation, governance, and oversight of Global Markets regulatory ... Control Function (ECF). Key responsibilities include to transform an accurate data foundation that captures key metrics for report preparation process into… more
- Comcast (New York, NY)
- …for publishers, advertisers, and media buyers. Powered by premium video content, robust data , and advanced technology, we're making it easier for buyers and sellers ... to transact across all screens, data types, and sales channels. As a global company,...for how you do your job. + Own the customer experience - think and act in ways that… more
- S&P Global (New York, NY)
- …within Market Intelligence Division that sells Ratings' credit ratings and related data and research, advanced analytics, and financial risk solutions which includes ... involving domestic and international clients from a broad array of customer segments, to include Investment Management, Investment Banking, Insurance, Commercial… more
- MongoDB (New York, NY)
- …to create, transform, and disrupt industries by unleashing the power of software and data . We enable organizations of all sizes to easily build, scale, and run ... legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud… more
- American Express (New York, NY)
- …implement new data features to reduce approved fraud while maintaining customer experience. * Identify and address emerging fraud trends, monitoring key metrics ... by reducing the risk of fraud and maintaining our customer 's confidence in the security of our products. FRM...fraud prevention. These new capabilities would utilize our rich data . In addition to managing fraud strategy for a… more
- KeyBank (Buffalo, NY)
- …with strong analytical skills and a strategic mind. Excited to work with data and engage with senior executives on a bank-wide transformation. Comfortable working in ... to the rest of the organization. Our approach to problem solving leverages data , tools, and analytical methods to understand existing processes and size potential… more
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