- City of New York (New York, NY)
- …to making a difference through technology. We are looking for a customer -oriented and collaborative individual to lead the Business Analysis (BA) and Quality ... The BA group is charged with eliciting and documenting customer and end user requirements on small to extremely...manner on projects such as MyCity, NYC 311, Open Data , and NYC.gov. The successful candidate will direct the… more
- Zoom (Albany, NY)
- …metrics are properly set up for accurate analysis. + Advocating for data -driven decision-making and customer -centricity across all touchpoints of the digital ... wins within confidence levels, etc.). + Think critically and quantitatively, combining data -driven insights with a customer -first perspective. + Have the ability… more
- LinkedIn (New York, NY)
- …partners supporting the programs. + Partner with Product Management, Product Marketing, Data Science and Strategic Finance to determine: + How we can evolve ... long term strategic vision for Small Businesses. + Conduct data driven research on optimizing the experience of small...pricing strategy for Small Businesses + Lead voice of customer and field interviews and large-scale quantitative customer… more
- Veterans Affairs, Veterans Health Administration (Syracuse, NY)
- …Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements ... their staff assistants on matters involving patient concerns or dissatisfaction Data Analysis/System Improvement Ensures VHA Patient Advocacy goals, policy and… more
- Coinbase (Albany, NY)
- …billion users on chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and… more
- Coinbase (Albany, NY)
- …Canary based safe release capability to ensure company wide system's reliability and less customer impact . *Role* - We would like to add a Senior Software Engineer ... & secrets by building/enhancing world class service configuration manager systems. Your customer focus skill will help reduce customer incidents by… more
- Coinbase (Albany, NY)
- …Canary based safe release capability to ensure company wide system's reliability and less customer impact . As a *Senior Software Engineer* you will help to promote ... & secrets by building/enhancing world class service configuration manager systems. Your customer focus skill will help reduce customer incidents by… more
- Comcast (Bellport, NY)
- …for publishers, advertisers, and media buyers. Powered by premium video content, robust data , and advanced technology, we're making it easier for buyers and sellers ... to transact across all screens, data types, and sales channels. As a global company,...role + Experience working in a sales engineering or customer facing role + Experience working directly with 3rd… more
- US Tech Solutions (New York, NY)
- …and product usage for video-centric offerings like Demand Gen. + Use data -driven analysis to identify underpenetrated customer segments and inform targeted ... someone who can operate autonomously, extract actionable insights from data , and influence cross-functional stakeholders across product, sales, and marketing.… more
- Warner Bros. Discovery (New York, NY)
- …new payment features, globally. + Leverage a combination of internal and external data , such as market research, customer insights, competitor analysis and ... You'll lead a cross functional team including engineers, designers, data scientists, legal, and finance stakeholders, collaborating to deliver high-performance… more