- Lumen (Albany, NY)
- …individual will be responsible for the UI/UX design of all enterprise customer -facing and select employee-facing applications. You will define the UX design strategy ... and technology leader. Under your leadership, you will also strengthen Lumen's customer -focused culture and build a best in class UX design organization by… more
- City of New York (New York, NY)
- …that extends 125 miles north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of water and sewer bills along ... and with wide latitude for independent decision-making and judgement, the Bureau of Customer Services seeks a Director for our new Service Termination Unit. The… more
- Capgemini (New York, NY)
- …support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your role will focus on helping ... key role in: . Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise goals (eg, cost… more
- Rocket Software (Albany, NY)
- …IMS Tools for z/OS. The Advisor will represent the customers' needs to the development team to ensure development roadmaps support clients' needs. Serves as the ... lab advocate to ensure the customer 's expectations are set correctly related to technical issues...identify the right technology to bring forward to the customer + Present and deliver highly technical product training… more
- Palo Alto Networks (New York, NY)
- …each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you ... will have a proven track record of developing strong customer relationships and executing strategies that support rapid expansion...assist when it comes to solutions selling, learning, and development . As a member of our sales team, you… more
- CVS Health (Albany, NY)
- …Executive will be responsible for managing to retain and grow our existing customer relationships, all with the goal of achieving customer satisfaction, revenue, ... Executes tactical components of the account team's business plan for each customer . + Responsible for managing (Relationship Management) of daily (service) Plan… more
- NBT Bank (New Paltz, NY)
- …a leader of the branch team, is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with ... customer need. Leads, manages and coaches their branch team...experience required with increased levels of responsibility + Business development & outside business sales experience required Skills and… more
- Gilead Sciences, Inc. (Manhattan, NY)
- …member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we ... will represent Gilead's products and services to a defined customer base. Your focus will be on raising HIV...expenses, and managing the territory budget. Continuous Learning & Development : * Exhibit a passion for learning and retaining… more
- Amazon (New York, NY)
- …to help our customers succeed. Partner teams own the strategy, recruiting, development , and growth of our key technology and consulting partners. Together they ... hiring a Head of Go-To-Market Specialists for the Healthcare and Lifesciences (HCLS) customer segment. The Specialist team for HCLS is responsible for working with… more
- University of Rochester (Rochester, NY)
- …various quality assurance techniques to ensure reps are delivering excellent customer service with every interaction. + Monitors written documentation to verify ... + Educates and coaches staff to deliver the highest level of customer de-escalation and recovery. + Facilitates programs and activities for employee recognition,… more