- Cognizant (Richmond, VA)
- …. - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain technical playbooks for service ... failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load testing and validation of ACGR configurations and… more
- CVS Health (Richmond, VA)
- …solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people ... stakeholders, understanding their needs, addressing inquiries, and providing exceptional customer service. + Collaborate to understand plan sponsors' benefit… more
- Leidos (Alexandria, VA)
- …like the kind of environment where you can thrive, keep reading! The Digital Modernization Sector brings collectively our digital transformation and IT programs, ... and PKI certificates are backed up in accordance with customer policies + Alert load balancing and reverse proxy...address spaces. + Experience working independently in support of customer requirements + Experience interfacing with team members on… more
- Siemens (Chantilly, VA)
- …through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next ... delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services...coordinate activities and resources across branch offices and the Digital Service Center Act as primary point of contact… more
- NTT America, Inc. (Ashburn, VA)
- …analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining ... provide successful installs that exceed expectations - delight the customer . + Supervises the safety and well-being of all...organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have… more
- NTT America, Inc. (Ashburn, VA)
- …centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with ... in a standard ticketing system, providing clear, timely, and appropriate customer communications. + Regularly communicate with employees, contractors, and clients… more
- Quadient (Richmond, VA)
- …At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, ... business lead the way in powering secure and sustainable business connections through digital and physical channels. **About the Role:** We are seeking a dynamic and… more
- Highmark Health (Richmond, VA)
- …administrative platform, modular utilization and care management solutions, patient-focused digital products, and clinical data exchange capabilities, as well as ... and nurturing new or on-going business opportunities and ability to leverage Customer Relationship Management tools to manage the entire sales lifecycle + 8… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …and prioritize minimal viable products (MVPs) through iterative software delivery. + Customer -Centric Roadmap: Leverage customer insights to shape the product ... from an accredited, not-for-profit University or College. + 3+ years of digital Product Management experience + Proven ability to build strong relationships with… more
- Comcast (Arlington, VA)
- …Operating Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them ... seamless digital options at every touchpoint, and make them promoters...a way of working that brings more employee and customer feedback into the company - by joining huddles,… more