• Member Engagement Manager - CCO Council

    Dow Jones (New York, NY)
    …success in membership or high profile C-suite client-facing environment, focused on engagement , customer success or account management + Exceptional written and ... **About the Role** Under general supervision, the Member Engagement Manager is responsible for managing all onboarding,...Dow Jones partnership. + Ensure high levels of renewals customer training and product utilization by working with the… more
    Dow Jones (11/25/25)
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  • Director Customer Experience Intelligence.

    UKG (Albany, NY)
    …+ Prior involvement in launching or scaling a digital concierge or AI-assisted customer engagement program. Company Overview: UKG is the Workforce Operating ... across key signal domains (eg, mindset, support experience, product usage, engagement , belonging). Deliver Holistic, Actionable Customer Intelligence Integrate… more
    UKG (11/15/25)
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  • Sr. Manager of CRM & Customer Insights

    Eileen Fisher (Irvington, NY)
    …CAC, churn, repeat rate, RFM, and campaign ROI - to measure and enhance customer engagement and profitability. + Deliver actionable insights to the marketing and ... team to deliver customer dashboards that support personalized clientele and in-store engagement strategies Customer Insights & Analytics + Build a robust … more
    Eileen Fisher (11/12/25)
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  • Communications and Engagement Lead

    MetLife (New York, NY)
    …key member of the account team the CEL will strategically analyze customer data (eligible, participant, engagement , lapse, utilization) to develop ... Role Value Proposition: The National Accounts Communication and Engagement Lead (CEL) serves as a communication and enrollment expert and is responsible for the… more
    MetLife (11/09/25)
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  • Provider Engagement Manager

    Vatica Health (Scarsdale, NY)
    …levels, ie C-Suite, providers, office staff + Demonstrated proficiency increasing provider engagement . + Excellent customer service and problem-solving skills. + ... The Provider Engagement Manager (PEM I), is an integral role...contracted practices in the assigned market. Passion for exceptional customer service and experience developing and maintaining relationships with… more
    Vatica Health (10/16/25)
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  • Existing Customer Marketing: Head…

    Citigroup (New York, NY)
    …+ Develop and refine the strategic vision and roadmap for new customer engagement and retention, aligned with overall business objectives and ... Franchise Development (M&FD) organization drives all aspects of the customer lifecycle, from Acquisition to Engagement to...of the customer lifecycle, from Acquisition to Engagement to Retention, across all major Business Units -… more
    Citigroup (10/10/25)
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  • Senior Director, Customer Marketing

    Trellix (Albany, NY)
    …brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement , retention, loyalty, upsell and cross-sell through targeted ... of progressive experience in marketing with a focus on intentional customer engagement . **_Company Benefits and Perks:_** We believe that the best solutions… more
    Trellix (11/26/25)
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  • Senior Lead Customer Insights Manager

    Lumen (Albany, NY)
    …Customer Health Score, and Customer Lifetime Value (CLV). + Analyze customer engagement with products and services to identify usage patterns, pain ... translating data into actionable insights that drive growth, enhance engagement , and improve the overall customer journey....growth, enhance engagement , and improve the overall customer journey. **Location** This is a work from home… more
    Lumen (11/25/25)
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  • Customer Success Manager- Software,…

    GE Aerospace (Schenectady, NY)
    …and end-user groups within airlines across the region. You will lead structured customer engagement cadences, driving positive outcomes such as product adoption, ... functional teams to address customer needs and challenges. + ** Customer Engagement ** : Conduct consistent, professional customer cadences with assigned… more
    GE Aerospace (11/25/25)
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  • Senior Manager, Customer Trust & Field…

    Capital One (Albany, NY)
    …with self-service access to relevant security, privacy, and compliance information. + Customer Engagement : Act as a trusted technical and security advisor, ... Senior Manager, Customer Trust & Field Security Specialist - Capital...challenges. You will drive transparency, thought leadership, and strategic engagement , ensuring our security posture aligns with industry best… more
    Capital One (11/19/25)
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