- PagerDuty (Albany, NY)
- …and pricing models. + Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact ... like MCP and A2A. + Set and achieve product engagement targets as a leading indicator of success in...to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global… more
- PagerDuty (Albany, NY)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer ... product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on… more
- Berkshire Bank (Delmar, NY)
- … loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement . Performs general operational ... Location: Delmar, NY - 255 Delaware Ave Purpose/Objective: Identify customer needs to make needs-based sales and build ...checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer… more
- JPMorgan Chase (New York, NY)
- …to inform new features and priorities + Execute on a comprehensive customer success strategy through proactive engagement , onboarding, expansion and execution, ... Elevate the customer journey by translating product insights into lasting...in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager, Vice President in Kinexys Liink, you… more
- M&T Bank (Buffalo, NY)
- … customer experience. Use insights to recommend improvements to engagement models, communication channels, and service delivery. + **Executive-Level Dashboard ... Strategy and Execution team of the Office of the Customer and Transformation. This team partners directly with the...of efforts you may lead or support include: + ** Engagement Model Optimization:** Uncover how the enterprise interacts with… more
- M&T Bank (Whitesboro, NY)
- …for the overall success of the branch operating model, including customer and employee experience, digital engagement , transactions/operations, servicing, and ... production responsibility. Consistently meets with business partners to review customer deals. **Primary Responsibilities:** + Responsible for overall profitability… more
- BJs Wholesale Club (Ithaca, NY)
- …that support a collaborative and respectful team environment. Team Member Engagement : + Teach, coach, & lead: Support team development through training, ... (LAST) across all areas of the club. + Monitor engagement levels: Observe Member engagement and department...members, and driving and communicating results + 2 years customer service or sales experience preferred. + Basic computer… more
- Lumen (Albany, NY)
- …translating complex data into actionable strategies that drive growth, enhance engagement , and improve the overall customer journey. **Location** This ... for customer segmentation and predictive analytics. + Experience with customer journey mapping, persona development, and omni-channel engagement strategies.… more
- Mastercard (Harrison, NY)
- …realize their greatest potential._ **Title and Summary** Sr. Specialist - Regional Customer Success Operations, Services Sr. Specialist - Regional Customer ... value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers… more
- Capital One (New York, NY)
- Sr Director, Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more