- Amazon (New York, NY)
- …the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, ... IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR,… more
- Kyndryl (Albany, NY)
- …across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ... subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys, improving customer technology operations, and integrate… more
- Sprinklr (NY)
- …that we call Unified-CXM. + Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. + Create a culture ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- Corning Incorporated (Corning, NY)
- …operations. By addressing technical challenges, anticipating future needs, and aligning customer requirements with Corning's capabilities, you will play a critical ... role in driving customer satisfaction, influencing product strategy, and strengthening Corning's position as a trusted industry leader. **Key Responsibilities** +… more
- Sprinklr (NY)
- …that we call Unified-CXM. + Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. + Create a culture ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- Broadcom (Melville, NY)
- …This position also has responsibility to work with sales on the services engagement around product adoption so the end customer is achieving Business ... customers and Partners which will be measured across five primary areas: + ** Customer Focus:** Oversee optimization of the overall customer or Partner experience… more
- Sprinklr (New York, NY)
- …that we call Unified-CXM. + Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. + Create a culture ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- SitusAMC (Albany, NY)
- …level expectations and exceed them when appropriate to the pursuit of larger customer relationship goals + Contribute to SitusAMC brand image objectives through ... Customer interactions. Always put the customer first...independent action in pursuit of priorities + Prepares for engagement reviews and quality assurance procedures + Minimizes our… more
- IBM (New York, NY)
- …IBM Software means you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely curious team, always ... experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part… more
- Intuit (New York, NY)
- **Overview** As a Principal Manager of Customer Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's ... segments. You will design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate… more