- Coinbase (Austin, TX)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... and optimizing customer support interactions to create an effortless experience . As a CX Technical Program Manager , you will play a critical role… more
- Coinbase (Austin, TX)
- …ownership environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience , CX Agent Experience and Technology leader to ... chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the ...and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add… more
- Coinbase (Austin, TX)
- …The Senior Manager , HR Business Partner will support Coinbase's global Customer Experience organization, playing a vital role in ensuring the functions ... lead, and develop a team of direct reports *Nice to haves:* * Experience supporting Customer experience agents, or other front-line workers * Experience … more
- NRG Energy, Inc. (TX)
- …Instagram, LinkedIn and X. **Job description** The Senior Manager , Research & Customer Experience ( CX ) will be responsible for research, analysis, ... **Responsibilities** + Proactively lead NRG in identifying opportunities where market research, customer experience and competitive intelligence can play a role… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...in call center operations management is required, with additional experience in customer service, technical support, or… more
- SAP (Houston, TX)
- …Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. **SAP Customer Experience ( CX )** - Knowledge of e-commerce, sales, ... are early in their career. **Who You'll Become** The Customer Success Manager (CSM) works directly with...ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience… more
- Coinbase (Austin, TX)
- …and alignment. Attendance is expected and fully supported. As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is ... responsible for Customer Experience vendor strategy, third-party and captive...Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as… more
- Coinbase (Austin, TX)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . ID: P66578 *Pay Transparency Notice:* Depending on your… more
- Verint Systems, Inc. (Austin, TX)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... the art of the possible. As a Demo Strategy Manager , you will lead a presales team, ensuring timely...partners, press, and analysts. Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required. **Principal… more
- Amazon (Austin, TX)
- …leading leaders with proven results - Leadership experience in a customer -facing role in the CX /VDI technology industry Preferred Qualifications - ... - part market maker, part operator and part general manager - and will build a strategy focused on...build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments… more