- Amphenol CIT (Cerritos, CA)
- … needs. + Collaborate with Sales to engage key customers, gather Voice of Customer ( VOC ) insights , and translate requirements into actionable product plans. ... drives profitability through strong product management, cross-functional collaboration, and customer engagement. Acting as the central link between Sales,… more
- Deloitte (Sacramento, CA)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- UKG (Sacramento, CA)
- …or business recommendations. Professional Experience + 7-10 years of progressive experience in CX analytics, customer insights , or related business ... experience with CX analytics or Voice of Customer ( VoC ) platforms such as Medallia, Qualtrics,...enterprise, or consulting environments. + Track record of leading customer experience or insights initiatives… more
- The Hertz Corporation (Sacramento, CA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- The Walt Disney Company (Santa Monica, CA)
- …BPO challenges. + Provide insights to local commercial teams to keep customer experience central to business decisions. + Align strategies and feedback with ... mentoring team members, and amplifying the Voice of the Customer ( VoC ) to influence strategic business decisions....Expert in capturing and leveraging the Voice of the Customer for actionable insights . + Experience… more
- Intuit (San Diego, CA)
- …the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. **Responsibilities** + ... ease implementation of solutions. + Apply market research and VoC insights to strategize and resolve barriers...and tasks. **Qualifications** + Minimum of 5 years in Customer Experience , including leading in a highly… more
- Intuit (Mountain View, CA)
- … Customer & Agent Insights and Performance** + Use QA reviews, customer feedback, and VOC data to capture what customers are saying to formulate ... + Ensure QMS tracking and reporting align with both customer experience and conversion strategies. + Build...drive conversion and retention. + Strong record of leveraging customer insights and QA reporting to influence… more
- ITT (Valencia, CA)
- …the tactical plans that fall out of the various market plans. + Provide customer insights to Sales to enhance relationships and identify opportunities. + Drives ... positive results. + Serve as the voice of the customer ( VOC ) internally, track and present ...for ITT and its customers **Position Requirements** **EDUCATION and/or EXPERIENCE ** A bachelor's in business or technical degree; MBA… more
- AbbVie (Irvine, CA)
- …portfolio value. The individual is the commercial lead and represents the customer voice at cross-functional core team meetings involving Tissue Management Science, ... for generating a variety of commercial inputs: identifying and gathering insights through market research and KOL management, leading innovation councils, user… more
- Gilead Sciences, Inc. (Foster City, CA)
- …across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience , Telehealth, Digital Solutions, and AI Strategy. The ... of coverage, reimbursement, trade operations, pricing, and drug distribution pathways. + ** Customer Experience Acumen:** Familiarity with CX metrics (CES, CSAT,… more
