- Home Depot (Atlanta, GA)
- …the business, call centers, and product vendors to quickly identify and resolve customer experience issues. Primary role functions: + Monitor the eCommerce site ... identify quality risks and develop business cases to address. Closely work with Customer Service Representative teams and appropriate tools ( VoC ) to analyze,… more
- Deloitte (Atlanta, GA)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- UKG (Atlanta, GA)
- …or business recommendations. Professional Experience + 7-10 years of progressive experience in CX analytics, customer insights , or related business ... experience with CX analytics or Voice of Customer ( VoC ) platforms such as Medallia, Qualtrics,...enterprise, or consulting environments. + Track record of leading customer experience or insights initiatives… more
- The Hertz Corporation (Atlanta, GA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- Honeywell (Atlanta, GA)
- …transforming it into actionable insights that improve products, services, and overall customer experience . You will report directly to our ** Customer ... feedback mechanisms, including surveys (NPS, CSAT, CES), and customer interviews. + **Data Analysis & Insights **... ( VoC ) program management or a related customer experience role. + Strong analytical skills… more
- Wolters Kluwer (Kennesaw, GA)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- Global Industrial (Buford, GA)
- …adherence) and partner with functional leads to address gaps. * Present insights and performance trends to mid- and senior-level stakeholders. 2. Cross-Functional ... BI, or similar tools. * Translate data into actionable insights that drive operational decisions and team coaching. 4.Tools...usage, configurations, and operational processes. 5. Voice of the Customer & Feedback Integration * Partner with QA and… more
- Coinbase (Atlanta, GA)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . We're hiring a Senior Program...and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models,… more
- Wolters Kluwer (Kennesaw, GA)
- …-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. ... ideal for a savvy product leader with strong SaaS experience , AI-curiosity, and Go-to-Market, who understands how to drive... Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC (Voice… more
- Carter's/OshKosh (Atlanta, GA)
- …diverse business needs and craft user-centered solutions. + Proactively gathers and analyzes customer feedback via VOC , usability tests, A/B tests, and analytics ... in redefining how parents shop for their children online, helping transform complex customer needs into seamless, intuitive journeys. As a key partner to Product and… more
