- Oracle (Sacramento, CA)
- … customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,...participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring… more
- Intuit (San Diego, CA)
- …Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work) + Strong experience with Suppliers / ... Kaizen), and overseeing end-to-end process optimization projects. **Responsibilities** + Lead Gembas, implement standards workshops, streamline flows, and implement… more
- Genentech (South San Francisco, CA)
- …and execution of the customer strategy and the end-to-end integrated customer experience + Supports tailored and actionable omnichannel customer ... that may span a range of product marketing responsibilities, customer groups, and Ophthalmology products. Specific experience ...insights and other data needed, collaborating closely with the Customer Marketer Lead Content + Responsible for… more
- Intuit (San Diego, CA)
- …is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience ** , and **enabling operational excellence** across a ... developing internal strategies, and delivering results that directly improve the customer experience . **Preferred Attributes** + Background in technical support,… more
- Intuit (Mountain View, CA)
- …delivers trustworthy, delightful expert experiences at scale. **Responsibilities** **Elevate End-to-End Customer Experience Through Data** + Define and track ... customer experience metrics across the expert journey, from discovery to...measure quality, and ensure that expert interactions deliver high customer satisfaction and resolution. + Lead efforts… more
- Intuit (Mountain View, CA)
- …Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work) + Strong experience with Suppliers / ... Kaizen), and overseeing end-to-end process optimization projects. **Responsibilities** + Lead Gembas, implement standards workshops, streamline flows, and implement… more
- Intuit (Mountain View, CA)
- …measures trends in customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking for an experienced ... and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer ...improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects… more
- Merck (Sacramento, CA)
- …effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure ... Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Experience Design, Customer Experience… more
- Virgin Galactic (Tustin, CA)
- …integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience , Sales, and ... and risk controls. + Build platform roadmaps aligned with corporate strategy and evolving customer experience needs. + Partner across IT, Customer Service,… more
- LGG Industrial (Norwalk, CA)
- …members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call ... interact effectively with all types of people. + Inspirational leader that can motivate and work effectively in a...to manage teams. **Minimum Qualifications** + 3-5 years of customer service experience , preferably in industrial distribution… more