- Amazon (Sebastopol, CA)
- …Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon ... issues, where appropriate. - Contribute to continuous improvement of the customer experience and operations by participating in the development of best… more
- Abbott (Alameda, CA)
- …The **IT Business Architect for Global Customer Experience (Marketing / Customer 360 / Digital Channels) and Operations ** plays a pivotal role in shaping ... process improvement, or related field. + Proven experience in customer experience , service operations , or global business process design. + Strong… more
- Robert Half Office Team (El Segundo, CA)
- Description We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, ... departments to drive impactful initiatives. Responsibilities: * Develop and implement customer experience and retention strategies to enhance satisfaction and… more
- Cognizant (San Francisco, CA)
- …. Exposure across operations service domains including Enterprise services, Digital customer experience , ML operations , and Content services. . Minimum ... of $20Mn+ and handling TCV of ~ $10-30Mn. . Extensive experience in the scale operations domain, advising clients on strategic priorities including but not… more
- Palo Alto Networks (Santa Clara, CA)
- …clear and actionable **Application Product Roadmap** . Your solutions will enable scalable operations , enhance customer experience , and drive adoption across ... acumen and influencing skills to shape strategic decisions and direction for customer experience (CX) operations through a combination of technology, data,… more
- The Hertz Corporation (San Francisco, CA)
- …duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations . Car Rental, Hospitality ... The ** Customer Operations Manager** focuses on the...+ Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales… more
- Compass Group, North America (Los Angeles, CA)
- …procedural standards and expectations for the on-site retail operation as well as customer experience . The Retail Operations Manager will directly report ... MLS All-Star Games. **Job Summary** As the Rank+Rally Retail Operations Manager you will assist the Director of Retail...training and development of retail team that exemplify best-in-class customer experience . + Knowledge and ability to… more
- SpaceX (Hawthorne, CA)
- …support operations with teams of 25+ hourly employees; or 1+ years of SpaceX customer support operations experience as a lead PREFERRED SKILLS AND ... EXPERIENCE : + 2+ years in synchronous (phone/chat/instant messaging) customer support operations . + Proven ability to lead and develop a team through… more
- Amazon (Santa Clara, CA)
- …leverage and optimize LLM infrastructure * Guide technical strategy for transforming both customer experience and Associate operations through generative AI ... Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead the… more
- Navient (San Francisco, CA)
- …fraud issues, collaborating with Credit, Risk, Compliance, Legal, and Customer Experience teams. + Represent Fraud Operations during audits and executive ... and regulatory expectations. **About You:** + 3+ years of experience in fraud operations , credit risk, or...modeling. + Exposure to the full loan lifecycle and customer payoff/fulfillment processes. **Where:** + This role will be… more