- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … interactions and review/analyze customer feedback to evaluate overall customer experience . Assigns root cause and identifies systemic quality problems. ... standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and...Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with… more
- TD Bank (New York, NY)
- …our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all colleagues, no matter ... in compliance monitoring, testing, and control mapping. + Hands-on experience in issue management and regulatory change...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- Signet Jewelers (Bronx, NY)
- …of life-time relationships with customers and the delivery of a best-in-class customer experience . Vision and Purpose: Communicates performance expectations and ... for ensuring team members, and self, deliver an exceptional customer experience every time through training, ...management opportunities at Signet to participate in this program and use this online registry system to express… more
- TD Bank (Mount Vernon, NY)
- … Customer financial confidence; ensuring these activities are positively impacting Customer experience + Possesses comprehensive knowledge of the local ... range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers...TD is deeply committed to being a leader in customer experience , that is why we believe… more
- Sprinklr (NY)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary ... to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as...to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support… more
- Sprinklr (New York, NY)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary ... to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as...to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support… more
- Mastercard (Harrison, NY)
- …support reporting needs for leadership and regional partners All About you * Experience in product management , program coordination, or business operations ... and leverages this scale and expertise to deliver robust program management and merchant engagement through its... and offer management , image and content management , merchant-facing websites, customer service, points scoring,… more
- Signature Aviation (Cheektowaga, NY)
- …from supervisor/ management . + Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; ... consistent availability across shifts. Weekend availability is a plus. The Airside Experience Specialist is responsible for a variety of duties that contribute… more
- TD Bank (New York, NY)
- …reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives + Contributes to the ... risk management environment, standards and regulations + Knowledge of project/ program support, planning and implementation + Ability to exercise sound judgement… more
- TD Bank (New York, NY)
- …in developing, implementing, and maintaining a robust financial crime risk management ("FCRM") program that meets regulatory requirements and mitigates ... and FCRM-related processes. The team mandate includes regulatory compliance, program remediation, risk management , and program... Experience :** + Undergraduate degree or equivalent work experience + 7+ years experience ** Customer… more
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