- TD Bank (New York, NY)
- …operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions. + Lead, analyze, document, and ... achieve this, we need great people that are innovative, customer -focused and have a continuous improvement mindset along with...:** + Undergraduate degree required. + 3+ years relevant experience . + 3+ years in Project Management ,… more
- Huntington National Bank (New York, NY)
- …+ Promote and cross-sell other bank products and services as appropriate to customer requirements. + Keep management fully informed on all key factors ... will serve as a point person in determining the customer 's needs, meeting them through the seamless delivery of...and across the bank. + Develop and implement senior management approved team strategy to meet assigned goals, mitigate… more
- Sportsman's Warehouse (Rochester, NY)
- …conflict resolution among team members, promoting a positive work environment. Sales and Customer Engagement + Support the Store Management team by playing a ... customer engagement and store traffic. Compliance and Risk Management + Support the Store Management team...Education and Experience + 2+ years of experience in a retail environment in a customer… more
- Travelers Insurance Company (Melville, NY)
- …Provides quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management , ... of the litigation process, relevant case and statutory law and expert litigation management skills. + Extensive claim and/or legal experience and technical… more
- Amazon (New York, NY)
- …market needs and customer feedback to internal Amazon teams including Product Management and Technical * Create program goals and metrics, track progress and ... Management and Tech to challenge industry norms, design customer -obsessed solutions, and redefine how logistics is sold and... customer feedback and use case development * Experience defining and driving complex program initiatives… more
- Amazon (New York, NY)
- …partnering, space and occupancy planning, design and construction, capital investment program management , facility maintenance, and operations all contributing ... * Skilled in use of statistical analysis tools a plus (eg, SPSS, R). * Vendor management experience * Research agency experience a plus Amazon is an equal… more
- Sprinklr (NY)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary ... to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as...to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support… more
- Cayuse Holdings (Albany, NY)
- …this role aligns analytics deliverables with the Exchange's objectives to improve customer experience , achieve cost savings, and foster continuous improvement. ... and training programs using data insights. + Deliver ongoing analysis of customer experience metrics, including survey data, complaint resolution efficiency, and… more
- Herc Rentals (Tonawanda, NY)
- …of equipment + Maintain flexibility in daily routine in order to respond to Management 's responses to the customer demands + Ensure proper paperwork & logs ... a safe, efficient and professional manner + Promote professionalism and excellent customer service attitude + Perform vehicle inspections before and after pickups… more
- CenterLight Health System (Ridgewood, NY)
- …health organization). + Proficiency in utilizing and analyzing UAS-NY and Lenavi. + Experience with Customer Relationship Management platforms and clinical ... a supervisor. + Minimum of five (5+) years of experience in care/case management , disease management...+ Excellent communication and interpersonal skills are required. + Customer Service oriented with strong clinical management … more
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