- Capital One (Richmond, VA)
- …as an insights and analysis team that enables associates to better understand customers. CI's Customer Experience Management Program team is seeking a ... created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI...experience + At least 1 year of product management experience or at least 1 year… more
- Capital One (Mclean, VA)
- …an insights team that enables associates to better drive our mission. **Role Summary:** CI's Customer Experience Management Program (CEMP) is seeking a ... CI delivers on this mandate by supporting a comprehensive customer and associate feedback listening program that...Military experience + At least two year's experience in Process or Project Management **Preferred… more
- Coinbase (Richmond, VA)
- … program as an individual contributor, owning the strategy and program management of our customer experience with risk and payments related problems. ... or support programs at an enterprise-scale company. * 5+ years in program management , customer experience , or product operations roles, with direct… more
- Deloitte (Mclean, VA)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you...consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery.… more
- PNC (VA)
- …functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Management target state strategy, customer and employee ... and actionable roadmap * Develop, communicate and socialize the Customer Management roadmap with partners and Senior...typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership… more
- Amentum (Springfield, VA)
- …duties and responsibilities for the position include the following:** + Provide customer relationship management to program applicants including performing ... + Triage cases/tickets. + Complete case management actions according to customer procedures for various vetting program populations, including assisting in… more
- Amazon (Arlington, VA)
- …into a better-rounded professional. Basic Qualifications - 5+ years of technical product or program management experience - Experience leading highly ... more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our...multi-million dollar businesses and reporting to senior leadership - Experience in technical program management … more
- Coinbase (Richmond, VA)
- …(GCS) organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,...*What We're Looking For* * 5+ years in CX program management , project management , or… more
- Compass Group, North America (Rockville, VA)
- …performance and increase profitability (Owners Business Plan) + Coordinate efforts to improve the customer retention and client experience at the point of sale + ... state) and good driving record. + Preferred 1-2 years' experience in a customer service position, or...position, or a minimum of 1 year of related experience . + Route management , retail and merchandising… more
- Amazon (Herndon, VA)
- … - Experience in IT consulting/ management with IT Transformation in a customer -facing role - Experience in program or engagement management , ... in the cloud. Basic Qualifications - 3+ years of program or engagement management work leading other...years in a people leadership role Preferred Qualifications - Experience with customer relationship management ,… more