- Coinbase (Richmond, VA)
- …the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for ... to foster an environment that creates them. * A passion for improving the customer experience through technology and automation. * Background in global-scale … more
- Datavant (Richmond, VA)
- …how they work together. **What You Bring** + 5-7 years of experience in product management , program management , customer experience , or a similar ... Success, Sales, and Marketing to develop an end-to-end VOC program , including tools, processes, and feedback loops that capture...and ensure teams stay on the same page. + Experience gathering and synthesizing customer insights and… more
- Dominion Energy (Petersburg, VA)
- …- 3+ years directly related experience ; + Successful completion of the Customer Projects Designer Development Program or previous external experience ... permits and operational needs and requirements. + Utilizes work management system to prepare cost estimates based on design...related experience + Successful completion of the Customer Projects Designer Development Program (internal) or… more
- Citizens (Glen Allen, VA)
- …and referrals. Oak is designed to streamline fraud detection, improve customer experience , and support end-to-end digital transformation. Qualifications + ... Experience Owner - Fraud Alerts & Case Management Role Overview As an Experience Owner...Redesign initiative, part of the broader Reimagine the Bank program , which is transforming how we protect customers and… more
- Renaissance (Virginia Beach, VA)
- …and mentoring skills. **Bonus Points:** + 7+ years of experience in program management , assessment operations, customer success, or implementation within ... and customer outcomes. + Drive continuous improvement by standardizing ** program management frameworks, tools, and playbooks** across state assessment… more
- British Swim School (Chantilly, VA)
- Customer Experience Specialist Part Time * British Swim School of Chantilly-Fairfax Benefits: + Competitive salary + Flexible schedule + Free uniforms + ... on weekends during the morning hours. The Position: The Customer Experience Specialist, known as a "Deck...about their account, their child's progress, or about the program . + Assist swim instructors and managers when needed… more
- Coinbase (Richmond, VA)
- …enterprise clients. * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * ... crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing...workflows and processes. * Provide a best in class experience for our customers through effective stakeholder management… more
- CACI International (Sterling, VA)
- …This candidate should have 10 or more years of service operations and delivery management experience in a network service provider environment. The Performance ... delivery. + Be responsible for communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics,… more
- Amazon (Arlington, VA)
- …maritime, and other customers Work with Amazon Leo product/ program management , AWS, partner ecosystem, and end- customer IT/technology network teams to ... business objectives. You will be responsible for managing the customer experience as part of service launch...Basic Qualifications - 5+ years of program management or technical project management experience… more
- Deloitte (Mclean, VA)
- Loyalty Management Senior Manager Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, ... interactions and business growth. Qualifications Required: + 6+ years of experience supporting Loyalty Management /Consumer clients and/or the Consumer Industry.… more
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