- Coinbase (Albany, NY)
- …operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve ... CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through...measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,… more
- Celestica (New York, NY)
- …development - from the drawing board to full-scale production and after-market services. The Customer Program Manager position acts as the primary interface ... Mgmt.and performance reporting and planning. The program manager is key team leader for the customer...Celestica capabilities, offerings, sites and key functional teams **Typical Experience :** Nine plus years of relevant experience … more
- M&T Bank (Williamsville, NY)
- **About the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As the Senior Quality Assurance ... + ** Experience with Escalated Complaints:** Background in handling complex customer issues from branches or call centers. + **Compliance & Risk Expertise:**… more
- Coinbase (Albany, NY)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- The Hertz Corporation (Albany, NY)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement &… more
- Liberty Utilities (Newburgh, NY)
- …and cost-effective utility services. **Accountabilities** + Oversee Liberty's Voice of the Customer Program ensuring the enterprise utilizes customer ... Manager , Voice of the Customer Insights...responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program . This program … more
- Hilton (Albany, NY)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...programs and benefits such as: + Go Hilton travel program : 110 nights of discounted travel with room rates… more
- Capital One (New York, NY)
- Senior Manager , Know Your Customer (KYC) Advisory...laundering (AML) compliance + At least 2 years of Program or Project management experience + At ... Governance The Senior Manager , Know Your Customer (KYC) Advisory Governance performs a key risk management...regulations and guidance. While working within the Compliance Management Program framework, the Senior Manager is responsible… more
- Justworks (New York, NY)
- Customer Onboarding Manager New York, New...simpler." Qualifications + Minimum of 2 years of professional experience in customer service + Ability to ... enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact...you'll fit right in. Who You Are As a Customer Onboarding Manager , you are the trusted… more
- PNC (New York, NY)
- …advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ... the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more