- Wegmans Food Markets (Fairport, NY)
- …will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties ... of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be… more
- Amazon (New York, NY)
- Description We're seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role ... span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based...Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of… more
- IBM (New York, NY)
- **Introduction** A Customer Success Manager Intern (CSM) focused on IBM solutions means a career where you're helping clients fully realize the value of their ... to solve technical and business challenges. IBM's Sales Internship Program culture will set you up for success, whilst...IBM's products and services. **Your role and responsibilities** A Customer Success Manager Brand Specialist Intern role… more
- IBM (New York, NY)
- **Introduction** A Customer Success Manager Architect (CSM) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients fully ... IBM's products and services. **Your role and responsibilities** The Customer Success Manager AI role in IBM...and engage potential new customers and deliver an elevated experience . * A desire to continually learn new technologies… more
- CVS Health (New York, NY)
- …product team along with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role will help to support ... _Proactive Insights:_ + Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify...data. _Strategy:_ + Develop a product roadmap to improve Customer Experience based off customer … more
- Google (New York, NY)
- …for our customers, unlock new GTM/product strategies for this segment and advocate for customer experience as a critical priority. You will need to consider the ... results. + Analyze obstacles to hitting quarterly business, productivity, or customer experience goals, and partner with global teams to drive intervention… more
- The Hertz Corporation (Albany, NY)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement &… more
- DoorDash (New York, NY)
- About the Team As one of DoorDash's core operations teams, Customer Experience , ensures that when there are bumps in the last mile, there's always someone there ... centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About... as reliably as possible. About the Role The Manager role is part of the Consumer Experience… more
- LiveRamp (New York, NY)
- …product, and operations to ensure client needs are being met. The Live/Insights Customer Success Manager should be client obsessed, be highly organized, be ... to work collaboratively within cross-functional project teams. **Role Description** The Live/Insights Customer Success Manager is key to ensuring our customers… more
- IBM (Armonk, NY)
- …Experience : +5 years of experience in Technical Account Management (TAM), Customer Success Management (CSM), Program Management, or a related customer ... a crucial role in mitigating risks and driving positive customer outcomes. As a Sr. CAP Manager ,...* CAP: Experience as a Critical Accounts Program (CAP) Manager is a plus. IBM… more
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