- Google (New York, NY)
- Process and Content Program Manager , Customer Experience _corporate_fare_ Google _place_ Sunnyvale, CA, USA; New York, NY, USA **Mid** Experience ... equivalent practical experience . + 5 years of experience in program management, operations, or planning...job** We are seeking a highly organized and strategic Program Manager to drive the operational excellence… more
- Coinbase (Albany, NY)
- …operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve ... CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through...measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,… more
- M&T Bank (Williamsville, NY)
- **About the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As the Senior Quality Assurance ... + ** Experience with Escalated Complaints:** Background in handling complex customer issues from branches or call centers. + **Compliance & Risk Expertise:**… more
- Thomas Electronics (Clyde, NY)
- …company match + 9/80 work schedule (every other Friday off) About the Role The Customer Program Manager oversees customer programs from initiation to ... degree in engineering, Sciences, or Business + 10+ years of progressive experience in manufacturing and program management (military/defense experience … more
- IBM (New York, NY)
- **Introduction** A Customer Success Manager Intern (CSM) focused on IBM solutions means a career where you're helping clients fully realize the value of their ... to solve technical and business challenges. IBM's Sales Internship Program culture will set you up for success, whilst...IBM's products and services. **Your role and responsibilities** A Customer Success Manager Brand Specialist Intern role… more
- ADP (New York, NY)
- **WorkForce Software, an ADP company, is hiring a Sr. Customer Engagement and Experience Manager ** Applications for this role will be accepted until ... the role for you. Ready to make your mark?** The WorkForce Software (WFS) **Sr. Customer Engagement and Experience Manager ** will be able to craft compelling… more
- General Motors (Albany, NY)
- **Job Description** ** Customer Experience Manager - GM Energy** About GM Energy: GM's energy team was launched in 2021 and is rapidly growing. GM Energy ... - gmenergy.gm.com We are seeking a strategic, data-driven, and customer -obsessed ** Customer Experience Manager...to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level,… more
- Coinbase (Albany, NY)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- The Hertz Corporation (Albany, NY)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement &… more
- Verint Systems, Inc. (Albany, NY)
- …Function:** As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a ... throughout the program life cycle. Additionally, the Program Manager is responsible for building and...of the program management process and perceived customer experience . + Leads a program… more