- Chewy (Hollywood, FL)
- … customer -impacting trends with QA. **What You'll Need:** + 5+ years of experience in operations, customer experience , or a related field, including ... and actionable performance insights, interacting with tools like Power BI, Tableau, and speech -to- text analytics. + Strong AI/NLP query and prompting skills and … more
- Chewy (Hollywood, FL)
- …criteria; Calibrate with other team members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, ... customer satisfaction. **What You'll Need:** + 2-5 years' working experience in a customer service or call center environment. + Management experience … more
- Verint Systems, Inc. (Tallahassee, FL)
- …Job Function:** The Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution ... At Verint, we believe customer engagement is the core of every global...and/or understanding of Contact Center, cloud technology, call recording, Speech Analytics, Text Analytics, Real Time … more
- Impact Fire (Destin, FL)
- …a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships ... manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants.… more
- BrightSpring Health Services (Ocala, FL)
- …by other care professionals such as Physical Therapist, Occupational Therapist, and Speech Therapist + Ensures infection control policies are maintained at all ... of practice + CPR Certified + Excellent interpersonal skills, including customer service, patience, empathy, and compassion + In-depth understanding of patient… more