- Citigroup (New York, NY)
- …+ Develop strategies to retain at-risk customers, working with Analytics and Customer Experience teams to identify signs of disengagement, treatments to ... align strategies and priorities, including product development, digital platforms, analytics, and customer experience . + Closely manage budget across Customer… more
- MongoDB (New York, NY)
- …to ensure the right preparation, alignment, and follow-through. In addition to this customer -facing work, the Lead will partner closely with the Chief of ... workings of a fast-scaling company and contribute directly to shaping its strategy and execution. **Role Responsibilities** Customer Advocacy & Engagement +… more
- PagerDuty (Albany, NY)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- Intuit (New York, NY)
- …impact. **Responsibilities** + **Develop and drive the data and analytics strategy ** for Mailchimp's Customer Success organization, ensuring alignment with ... **Overview** The **Mailchimp Customer Success (CS) Data Science & Analytics team**...& Analytics team** is seeking an exceptional **Manager** to lead analytics and data science efforts that empower our… more
- Medtronic (New York, NY)
- …confidence with Touch Surgery Ecosystem technology and drive commercial results + Lead customer business reviews - engage with clinical and administrative ... churn. + Collaborate in the implementation of a scalable customer engagement strategy . + Interactive and engaging...years of relevant experience . + Previous minimum experience of 4 years in customer success,… more
- Merck (Albany, NY)
- …Management (CRM), Customer Service Management, Customer Strategy , Health Economics, Immunizations, Interpersonal Relationships, Lead Generation, Managed ... Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization… more
- Oracle (Albany, NY)
- …new algorithms, and find new ways of optimizing risk, profitability, and customer experience . Conversant on ethical problems in consideration of sciences. ... Work collaboratively with science, engineering, and product teams to identify customer needs in order to create and implement solutions, promote innovation… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- Regeneron is seeking an Associate Director, Customer Insights, Immunology (Nasal Polyps and Eosinophilic Esophagitis) to join our team! **In this role, a typical day ... might include:** The Associate Director, Customer Insights, Immunology (Nasal Polyps and Eosinophilic Esophagitis) will report into the Director, Immunology (Nasal… more
- Oracle (Albany, NY)
- **Job Description** This role will lead and manage delivery teams responsible for providing customers with the guidance and support needed throughout the full life ... act as a trusted technical leader and liaison between Customer and Oracle implementation, Support, and Development teams in... solutions during the pre-sales process. + Ability to lead , directly and indirectly, a wide cross section of… more
- LiveRamp (New York, NY)
- …owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners. + Lead technology implementations, ... and informing product enhancements **About you:** + 3-5 years of project management experience OR experience in customer -facing roles, such as… more