- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- SpaceX (Hawthorne, CA)
- …voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements ... Supervisor, Starlink Customer Support Hawthorne, CA Apply SpaceX was founded...accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success + Lead… more
- Meta (Burlingame, CA)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Amazon (Santa Monica, CA)
- …define feature enhancements and new products to improve Amazon product based on customer feedback , data analysis, and feature gaps with competitive products. * ... Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the...policies should be applied equally. 4 | Fueled by feedback . We aim for SAS to be the preferred… more
- Iron Mountain (Sacramento, CA)
- …external + Serve as a customer advocate within the company, communicating customer feedback and needs to internal teams (eg, Product, Sales, Marketing) to ... keep customers educated on emerging industry trends. Regularly monitor customer CSAT scores dashboards and ensure all feedback... customer CSAT scores dashboards and ensure all feedback is followed up within a timely manner. +… more
- Intuit (San Diego, CA)
- … Champion** : Establish a systematic process for gathering and analyzing customer feedback specifically from Lighthouse participants. Proactively share insights ... **Overview** We're seeking a driven and empathetic Principal, Lighthouse Customer Engagement Manager to join our growing team. You'll play a pivotal role in our… more
- Coinbase (Sacramento, CA)
- …to fix issues with urgency. * Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the ... working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who...alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary… more
- Amazon (Sunnyvale, CA)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive… more
- Amazon (West Sacramento, CA)
- …situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve ... Description **Role:** Full-Time Delivery Station Customer Service Associate **Job Type:** Permanent **Location:** 3620 Ramos Drive, West Sacramento, CA **Pay Rate:**… more
- Lumen (Sacramento, CA)
- … issues promptly, escalating complex situations to the appropriate teams as necessary. * Customer Feedback : Collect and analyze customer feedback to ... the future. **The Role** **Overview** We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will… more