- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- Meta (New York, NY)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Wolters Kluwer (White Plains, NY)
- …schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer ... in CRM. + Identify potential areas for service/product improvement based on customer feedback . + Maintain and enhance strong client relationships. **Skills:**… more
- Iron Mountain (Albany, NY)
- …external + Serve as a customer advocate within the company, communicating customer feedback and needs to internal teams (eg, Product, Sales, Marketing) to ... keep customers educated on emerging industry trends. Regularly monitor customer CSAT scores dashboards and ensure all feedback... customer CSAT scores dashboards and ensure all feedback is followed up within a timely manner. +… more
- Coinbase (Albany, NY)
- …to fix issues with urgency. * Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the ... working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who...alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive… more
- Lumen (Albany, NY)
- … issues promptly, escalating complex situations to the appropriate teams as necessary. * Customer Feedback : Collect and analyze customer feedback to ... the future. **The Role** **Overview** We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will… more
- LiveRamp (New York, NY)
- …2) driving adoption of analytics and data collaboration at scale; 3) integrating customer feedback to expand our capabilities and build better technology. These ... customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements** **Requirements and Qualifications** + **3-5 years… more
- Comcast (New York, NY)
- …of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping ... Product, Solutions, Account Management, and Support teams to provide market feedback and customer requirements while ensuring client expectations are… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) … more