- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- Meta (New York, NY)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Wolters Kluwer (White Plains, NY)
- …schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer ... in CRM. + Identify potential areas for service/product improvement based on customer feedback . + Maintain and enhance strong client relationships. **Skills:**… more
- MTA (New York, NY)
- …you will monitor intake queues, review, and ensure the correct categorization of customer feedback , share feedback with appropriate internal teams as ... and use database tools to develop sophisticated reports and dashboards on customer feedback to identify trends, detect problems, check on SLAs and KPIs, monitor… more
- Mobile Health (Queens, NY)
- …+ Collaborate with the Product team to inform roadmap decisions based on customer feedback and usage trends. Knowledge, Skills and Abilities . Ability ... client meetings and onsite events. Salary Range $150,000-$175,000 Overview The Director of Customer Success Management will lead our customer success efforts and… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) … more
- Xylem (Auburn, NY)
- …* Resolving conflicts and diffusing difficult situations with customers * Communicating customer feedback and suggestions to relevant teams for improvement ... customer issues to appropriate teams * Conducting customer satisfaction surveys and reporting feedback to...* Conducting customer satisfaction surveys and reporting feedback to management * Staying updated on company policies,… more
- Amazon (New York, NY)
- …and manage expectations with Customer Success Managers as appropriate. * Use Customer feedback , market insights, and internal data to contribute to the ... Amazon Vendor Services team is seeking a Manager of Customer Success to lead a team responsible for the...investigate both positive and negative feedback trends. Establish improvement plans… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... Description As Senior Customer Success Specialist GenAI within the AWS Specialists...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will help… more
- LiveRamp (New York, NY)
- …2) driving adoption of analytics and data collaboration at scale; 3) integrating customer feedback to expand our capabilities and build better technology. These ... customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements** **Requirements and Qualifications** + **3-5 years… more
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