- Meta (New York, NY)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Wolters Kluwer (White Plains, NY)
- …schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer ... in CRM. + Identify potential areas for service/product improvement based on customer feedback . + Maintain and enhance strong client relationships. **Skills:**… more
- B&H Photo (New York, NY)
- … Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback , accurately categorize the feedback , correspond with ... departments to ensure customer satisfaction. Responsibilities: + Analyze customer survey feedback and sentiment and edit topic tags as needed using the… more
- Amazon (New York, NY)
- … success initiatives. Product feedback loop: Collect and communicate customer feedback , insights, and requirements directly to AWS Go-To-Market and ... Description As Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable… more
- Coinbase (Albany, NY)
- …to fix issues with urgency. * Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the ... working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who...alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive… more
- LiveRamp (New York, NY)
- …2) driving adoption of analytics and data collaboration at scale; 3) integrating customer feedback to expand our capabilities and build better technology. These ... customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements** **Requirements and Qualifications** + **3-5 years… more
- Amazon (New York, NY)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) … more
- Amazon (New York, NY)
- …and manage expectations with Customer Success Managers as appropriate. * Use Customer feedback , market insights, and internal data to contribute to the ... Amazon Vendor Services team is seeking a Manager of Customer Success to lead a team responsible for the...investigate both positive and negative feedback trends. Establish improvement plans… more
- Amazon (New York, NY)
- …and manage expectations with Customer Success Managers as appropriate. * Use Customer feedback , market insights, and internal data to contribute to the ... strategic impacts on customers and businesses? As a Manager, Customer Success Management on the Household Essentials team, you...investigate both positive and negative feedback trends. Establish improvement plans… more