- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- Iron Mountain (Harrisburg, PA)
- …external + Serve as a customer advocate within the company, communicating customer feedback and needs to internal teams (eg, Product, Sales, Marketing) to ... keep customers educated on emerging industry trends. Regularly monitor customer CSAT scores dashboards and ensure all feedback... customer CSAT scores dashboards and ensure all feedback is followed up within a timely manner. +… more
- Coinbase (Harrisburg, PA)
- …to fix issues with urgency. * Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the ... working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who...alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary… more
- Lumen (Harrisburg, PA)
- … issues promptly, escalating complex situations to the appropriate teams as necessary. * Customer Feedback : Collect and analyze customer feedback to ... the future. **The Role** **Overview** We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will… more
- Nutanix (Philadelphia, PA)
- …practices to help customers achieve operational efficiency. + Collect and advocate customer feedback to influence future product development and service ... v4, TOGAF). + Excellent communication and relationship skills, capable of advocating for customer needs and delivering constructive feedback to internal teams. +… more
- Wolters Kluwer (Philadelphia, PA)
- …+ Monitor and analyze customer usage patterns. + Document and communicate recurring customer feedback to the team. + Collaborate with sales and support teams ... escalate critical customer issues. + Recommend product/service improvements based on customer feedback . + Assist in development and refinement of onboarding… more
- Crate & Barrel (King Of Prussia, PA)
- …functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. + Ensure all customers ... mindset to join our team as a Team Leader, Customer Experience & Outreach Your upbeat attitude and ability...out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them… more
- Wolters Kluwer (Philadelphia, PA)
- … customer issues and ensure proper resolution. + Perform detailed analysis of customer feedback and suggest improvements. + Oversee and ensure accuracy in ... place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Senior Customer Service Representative role offers growth potential opportunities, professional… more
- Merck (Harrisburg, PA)
- …Planning, Adaptability, Business, Business Acumen, Business Administration, Business Analysis, Customer Experience Management, Customer Feedback Management, ... **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer … more
- Cardinal Health (Harrisburg, PA)
- …in problem-solving, research and problem/dispute resolution. + Collects and reviews customer feedback , complaints, recalls and product returns, working closely ... **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer … more