- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- DoorDash (Philadelphia, PA)
- …Teams. Work closely with teams like Customer Success and Product to share customer feedback and improve the overall customer experience. + Analyze ... About the Team The Customer Support Team at SevenRooms partners directly with...Performance. Monitor team performance through key metrics, providing regular feedback and coaching to help team members grow. +… more
- Nutanix (Philadelphia, PA)
- …practices to help customers achieve operational efficiency. + Collect and advocate customer feedback to influence future product development and service ... v4, TOGAF). + Excellent communication and relationship skills, capable of advocating for customer needs and delivering constructive feedback to internal teams. +… more
- Wolters Kluwer (Philadelphia, PA)
- …+ Monitor and analyze customer usage patterns. + Document and communicate recurring customer feedback to the team. + Collaborate with sales and support teams ... escalate critical customer issues. + Recommend product/service improvements based on customer feedback . + Assist in development and refinement of onboarding… more
- Crate & Barrel (King Of Prussia, PA)
- …functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. + Ensure all customers ... mindset to join our team as a Team Leader, Customer Experience & Outreach Your upbeat attitude and ability...out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them… more
- Cardinal Health (Harrisburg, PA)
- …in problem-solving, research and problem/dispute resolution. + Collects and reviews customer feedback , complaints, recalls and product returns, working closely ... **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer … more
- Merck (Harrisburg, PA)
- …**Hazardous Material(s):** n/a **Required Skills:** Account Planning, Adaptability, Business, Customer Experience Management, Customer Feedback Management, ... **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer … more
- Comcast (Philadelphia, PA)
- …of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping ... while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality… more
- Comcast (Philadelphia, PA)
- …of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and ... while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …issues . Build strong customer relationships . Review and analyze customer feedback . Execute remote desktop sessions for troubleshooting . Maintain ... Description Emerging services company seeks a Customer Support Specialist with client facing experience. As... Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries,… more