- JPMorgan Chase (Plano, TX)
- … Feedback Operations unit, you will play a pivotal role in transforming customer feedback into actionable insights. Your expertise will be crucial in ... solutions for real-time inference and decision-making. Your work will enhance the customer experience and strengthen the Chase brand by addressing fundamental issues… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- SpaceX (Bastrop, TX)
- …voice of the customer to identify areas for improvement, ensuring that customer feedback is used to enhance service delivery and drive process improvements. ... Supervisor, Starlink Customer Support - Weekend Nights Bastrop, TX Apply...accountability measures for team members, ensuring consistent follow-up and feedback to drive individual and team success. + Lead… more
- Meta (Austin, TX)
- …(CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business ... data, case transcripts, surveys, and other relevant data) 2. Monitor customer feedback to identify emerging trends and issues and performing root causes… more
- Amazon (Austin, TX)
- …define feature enhancements and new products to improve Amazon product based on customer feedback , data analysis, and feature gaps with competitive products. * ... Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the...policies should be applied equally. 4 | Fueled by feedback . We aim for SAS to be the preferred… more
- Medtronic (San Antonio, TX)
- …research issues off line as needed. + Accurately and concisely document patient and customer feedback and any troubleshooting completed during each call. + Meet ... + This position is responsible for providing technical and customer service support, trouble shooting technical issues, and educating...customer interactions + Ability to receive and provide feedback in a positive manner, utilizing it to foster… more
- Amazon (Dallas, TX)
- …program participation. Product feedback loop: - Collect and communicate customer feedback , insights, and requirements to Go-To-Market teams. - Analyze ... ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) … more
- Wolters Kluwer (Houston, TX)
- …+ Monitor and analyze customer usage patterns. + Document and communicate recurring customer feedback to the team. + Collaborate with sales and support teams ... escalate critical customer issues. + Recommend product/service improvements based on customer feedback . + Assist in development and refinement of onboarding… more
- Xylem (Conroe, TX)
- …* Resolving conflicts and diffusing difficult situations with customers * Communicating customer feedback and suggestions to relevant teams for improvement Time ... customer issues to appropriate teams * Conducting customer satisfaction surveys and reporting feedback to...* Conducting customer satisfaction surveys and reporting feedback to management * Staying updated on company policies,… more
- Nutanix (Houston, TX)
- …practices to help customers achieve operational efficiency. + Collect and advocate customer feedback to influence future product development and service ... v4, TOGAF). + Excellent communication and relationship skills, capable of advocating for customer needs and delivering constructive feedback to internal teams. +… more
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