- The Hertz Corporation (Austin, TX)
- …and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a high-impact function that sits at ... the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations....rentals and Net Promoter Score + Building a data-driven feedback loop to prioritize fixes that matter most to… more
- ServiceNow, Inc. (Addison, TX)
- … customer journeys, predictive analytics, and self-service capabilities. Drive feedback loops to continuously improve accuracy and relevance. + Cross-Functional ... automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become… more
- Palo Alto Networks (Plano, TX)
- …experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high ... is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front...direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals… more
- Mass Markets (Killeen, TX)
- …partner in the industry. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector ... clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and… more
- Mass Markets (Killeen, TX)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety of ... This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role,… more
- Confluent (Austin, TX)
- …certain kind of person to join this team. Those who ask hard questions, give honest feedback , and show up for each other. No egos, no solo acts. Just smart, curious ... Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as… more
- Confluent (Austin, TX)
- …certain kind of person to join this team. Those who ask hard questions, give honest feedback , and show up for each other. No egos, no solo acts. Just smart, curious ... the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role...Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public… more
- Paper Source (Houston, TX)
- …to communicate effectively and work collaboratively Expected Behaviors * Prioritize customer experience above all else. * Communicate feedback effectively ... - you love selling our products and make the customer experience exceptional by sharing your knowledge with your...effectively and collaboratively with the store team. * Give feedback honestly and respectfully to store team when appropriate.… more
- Woodforest National Bank (The Woodlands, TX)
- …performance feedback and coaching. Minimum Qualifications/Experience: . 1 years' Customer Service experience required. . 1 years' experience in a professional ... our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove...of the largest employee-owned banks in the country! The Customer Experience Specialist I - is responsible for delivering… more
- Industrial Packaging Supplies Inc (Northlake, TX)
- …for key opportunities + Develop sales strategies, tactics, and techniques based on the feedback of the customer and market environment + Maintain a strong ... relationship with operations teams, particularly purchasing and logistics, to meet customer quality and performance, pricing and terms, and delivery commitments to… more