- ASM Research, An Accenture Federal Services Company (Austin, TX)
- Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies ... closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to… more
- Papa John's International (Abilene, TX)
- …order. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback , share feedback with team, and use feedback ... customer service; searches continually for ways to increase customer satisfaction (ie, customer feedback )....for ways to increase customer satisfaction (ie, customer feedback ). + **Initiative:** Takes action proactively;… more
- Sprinklr (Austin, TX)
- …platform teams to identify reusable patterns and influence roadmap based on deployment learnings. ** Customer Feedback & Support** + Serve as a technical point of ... and deliver tailored AI solutions. + Iterate quickly on customer -facing use cases, incorporating feedback loops to...Iterate quickly on customer -facing use cases, incorporating feedback loops to improve model and system performance. +… more
- Dynatron Software (Richardson, TX)
- …product direction. This role will serve as both a data expert and customer feedback advocate, combining quantitative usage analysis with qualitative input from ... usage analysis, funnels, and retention + Experience conducting or supporting customer feedback initiatives-user interviews, NPS, CSAT, surveys, or usability… more
- ActiveProspect, Inc. (Austin, TX)
- …training, driving competitive differentiation through packaging and pricing strategy, and collecting customer feedback to influence product direction. This is a ... the customer in internal strategy sessions. + Represent ActiveProspect in customer meetings, roadmap discussions, and feedback loops. Pricing & Packaging… more
- Pfizer (Austin, TX)
- …quality of customer experience (eg, uses virtual pulse surveys, team barometers, customer feedback ) + Set team goals and hold team members accountable for ... mindset + Cross-functional collaboration mindset to facilitate 'One Pfizer' commitment to customer + Feedback culture mindset, to proactively identify areas of… more
- Walmart (Garland, TX)
- …the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback working to resolve customer complaints and escalating ... and providing resources to meet store associate needs assigning dutiesproviding feedback communicating goals and ensuring associate coverage at the ecommerce pickup… more
- Cengage Group (Houston, TX)
- …tracking industry trends, competitor strategies, market dynamics, product developments, and customer feedback to enable data-driven decisions across product ... Influence product roadmap development based on business initiatives, market needs and customer feedback . + **Sales enablement.** Strategize with Sales Enablement… more
- Unity Technologies (Austin, TX)
- …unique needs of each vertical and role. Regularly refresh frameworks based on customer feedback , market trends, and competitor movements. + End-to-End GTM ... Voice of Customer and Market Insights - Represent the customer by turning feedback , sales insights, and market dynamics into product direction and content.… more
- Honeywell (Richardson, TX)
- …product requirements, features, and specifications based on market needs and customer feedback . **Cross-Functional Leadership:** + Lead cross-functional teams ... pilot programs, and market trials to validate product performance and gather customer feedback . **Commercialization and Go-to-Market Strategy:** + Partner with… more