- Kalkomey Enterprises, LLC (Dallas, TX)
- …consistent escalation management and timely resolution of complex or high-impact customer issues. Escalation Management + Oversee resolution of escalated ... programs to enhance the skills and capabilities of the customer experience team. Technology and Tools Management ...the customer experience team. Technology and Tools Management + Leverage customer service tools and… more
- CyrusOne (Houston, TX)
- …candidate will have a strong background in data center operations, customer relationship management , and technical problem-solving including familiarity with ... indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders. + Incident Management : Oversee and manage incidents,… more
- Palo Alto Networks (Plano, TX)
- …provide regular feedback on performance with respect to agreed upon goals + Customer Escalation Management , triage, prioritize issues, negotiate customer ... goals, and driving performance improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service… more
- Wolters Kluwer (Dallas, TX)
- …onboarding, and mentors teammates in their growth and development. **RESPONSIBILITIES** + ** Customer Relationship Management ** + Partner with Sales to build and ... for WK products and leverage these relationships to drive product adoption and customer satisfaction + **Implementation and Project Management ** + Understand and… more
- PagerDuty (Austin, TX)
- … customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ... on maximizing customer lifetime value and driving revenue growth. Team Management : + Lead, mentor, and develop a high-performing customer success… more
- Celestica (Richardson, TX)
- …**General Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Manager 3 **SAP Short Name:** MG3 ... MOR and other appropriate metrics. + Reports on performance to the customer , site management and (where required) GCU Leadership. + Leads the creation and… more
- Coinbase (Austin, TX)
- … management , decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter ... * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge… more
- Mass Markets (TX)
- …resolve issues as applicable + Utilize systems and technology to complete account management tasks + Accurately document and process customer orders in ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
- Mass Markets (Killeen, TX)
- …courteous and professional manner + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
- Celestica (Richardson, TX)
- …**General Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Director 1 **Job Title:** Customer ... Indirect **Summary** Manager of a large and or complex Customer Focused team within a site. Direct reports include...group of customers. + The CFT will include program management , SCM (planning and purchasing), engineering, and quality all… more