- Mass Markets (Killeen, TX)
- …of your team. This is a management -level position. Prior experience in management , supervisor, or customer service leadership is highly preferred. To be ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
- Mass Markets (Killeen, TX)
- …and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, ... and outbound teams + Coach and develop supervisors on customer service best practices and performance management ...on customer service best practices and performance management + Monitor and improve call center metrics, productivity,… more
- Intuit (Plano, TX)
- …or ambiguous customer questions and provide expert guidance. + High-Impact Customer Issue Management : Collaborate with other teams to efficiently and timely ... resolve customer issues and improve overall customer satisfaction. + Project Management : Utilize strong project management skills to oversee customer… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …consistent escalation management and timely resolution of complex or high-impact customer issues. Escalation Management + Oversee resolution of escalated ... programs to enhance the skills and capabilities of the customer experience team. Technology and Tools Management ...the customer experience team. Technology and Tools Management + Leverage customer service tools and… more
- CyrusOne (Houston, TX)
- …candidate will have a strong background in data center operations, customer relationship management , and technical problem-solving including familiarity with ... indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders. + Incident Management : Oversee and manage incidents,… more
- Wolters Kluwer (Houston, TX)
- …onboarding, and mentors teammates in their growth and development. **RESPONSIBILITIES** + ** Customer Relationship Management ** + Partner with Sales to build and ... for WK products and leverage these relationships to drive product adoption and customer satisfaction + **Implementation and Project Management ** + Understand and… more
- PagerDuty (Austin, TX)
- … customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ... on maximizing customer lifetime value and driving revenue growth. Team Management : + Lead, mentor, and develop a high-performing customer success… more
- Celestica (Richardson, TX)
- …**General Overview** **Functional Area:** OPS - Operations **Career Stream:** CPM - Customer Program Management **Role:** Manager 3 **SAP Short Name:** MG3 ... MOR and other appropriate metrics. + Reports on performance to the customer , site management and (where required) GCU Leadership. + Leads the creation and… more
- Coinbase (Austin, TX)
- … management , decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter ... * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge… more
- Mass Markets (Killeen, TX)
- …of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, ... but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule 70), and Temporary and Administrative… more
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