- SHRM (Alexandria, VA)
- …We are seeking an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research and insights function, advancing a ... professionals to CHROs to strategic enterprise clients. **Responsibilities** **Voice of the Customer (VOC) & Member Insight Programs** + Build and manage a… more
- Concentrix (Richmond, VA)
- Job Title: Customer Engineer- M365 Engineer Job Description We're Concentrix. The intelligent transformation partner . Solution-focused. Tech-powered. ... industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become… more
- Mass Markets (VA)
- …to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our team as a Remote Call Center Customer ... for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. To be considered… more
- Lumen (Richmond, VA)
- …us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our small and ... our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use… more
- CARMAX (Richmond, VA)
- …the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience evolution by helping identify and ... implement improvements to the customer journey. This role contributes to initiatives that enhance...ESSENTIAL RESPONSIBILITIES** **Strategic Research & Prioritization** + Lead and partner with insights to conduct research and analysis to… more
- Amazon (Arlington, VA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions. The CET AI team leads… more
- Mass Markets (VA)
- …and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, ... new products and services, and ensure best in class customer experience. In addition to being the best in...the best in the business when it comes to customer interactions, you will need to be confident, fully… more
- Mass Markets (VA)
- …and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, ... support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to… more
- Mass Markets (VA)
- …excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service for mortgage ... each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player,… more
- Mass Markets (VA)
- …and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP ... Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer … more