- Walmart (Valley Stream, NY)
- …researching issues reviewing Company policies and procedures and suggesting resolution for Associates Coordinates completes and oversees jobrelated activities and ... with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and...Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and… more
- Cardinal Health (Albany, NY)
- …to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions ... management levels; may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects + Gains consensus… more
- CVS Health (Albany, NY)
- …partners, serving as the main point of contact for issue resolution . + Helps establish and implement function-specific strategies, solutions, and initiatives ... in client service processes, systems, and workflows to enhance efficiency and customer satisfaction. + Coaches a team of Dual Entry Analysts, providing leadership,… more
- Datavant (Albany, NY)
- …to auditing functions as assigned. The individual will provide superior customer experience by educating internally and externally on opportunities for improvement ... + Expert knowledge of Risk Adjustment . + Research and problem resolution skills. + Exceptional interpersonal relationship skills. + Must possess strong managerial,… more
- Wolters Kluwer (Albany, NY)
- …and internal teams to ensure seamless service delivery. + Regularly assess customer satisfaction and implement improvements. + Conduct in-depth analysis of client ... Deep understanding of sales methodologies and practices. + Complex Issue Resolution : Proficiency in addressing and resolving intricate client issues. _Applicants may… more
- Beacon Mobility (Beacon, NY)
- …initiating wire transfers, electronic payments, and manual checks . Manage the timely resolution of customer issues including handling customer escalations, ... perform and document . Root cause Analysis and implement remedial procedures to close gaps identified . Work cross-functionally with Accounting/Finance, IT, Legal and Operations teams for items related to payroll, payroll taxes, W2, state registrations, and… more
- Walmart (Marcy, NY)
- …Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities ... assembling management plans tracking changes to plans and ensuring resolution of critical issues managing the governance of project...Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and… more
- Ricoh Americas Corporation (New York, NY)
- …for customer satisfaction by engaging end-user feedback. . Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. . ... **Area Customer Service Coordinator** POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key… more
- The Cigna Group (New York, NY)
- …opportunities by offering strategic insights and ensuring an exceptional client and customer experience. **Key Responsibilities:** + Client Partnership: Act as a key ... Client Experience: Oversee client service requests, ensuring seamless execution and swift resolution by directing them to the right team for problem-solving. +… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …Experience with workflow analysis and improvement, staff management, and customer service. General knowledge /understanding of insurance terms and processes. ... or complaints to appropriate individuals and follow up to ensure satisfactory resolution . Assign work schedules, following work requirements, to ensure quality and… more