- Amazon (New York, NY)
- …and corrective actions align with current standards - Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough ... documentation and timely resolution while identifying systemic issues for continuous improvement A day in the life Your day begins with a review of overnight… more
- American Express (New York, NY)
- …growth and retention targets + Serve as the point of escalation and resolution , using structured action plans and project management tools as needed + Analyze ... tailored to client-specific goals + High degree of professionalism, responsiveness, and customer service orientation + Minimum of 3 years of experience working… more
- Cardinal Health (Albany, NY)
- …healthcare provider offices, SPs, and customers, striving for one-call resolution **Qualifications:** + 2-4 years of industry experience with patient-facing ... or high touch customer interaction experience preferred + Fluency in Spanish required + Previous Hub or Patient Support Service experience preferred + High School… more
- City of New York (New York, NY)
- …actions. - Partner with CFB divisions and provide guidance with issue resolution by addressing contract disputes, missing deliverables, or payment delays. - Provide ... customer service-oriented guidance and attend weekly division meetings to discuss the various procurements. - Provide guidance on expediting procurements to minimize… more
- B&H Photo (New York, NY)
- …+ Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction + Escalate any concerns or issues to ... low-attitude environment. Make your move to B&H today! Job Overview: The Customer Advocacy Associate's role requires someone that can efficiently analyze customer… more
- Latham, The Pool Company (Latham, NY)
- …Latham products within the customer 's market. + Resolves, escalates, and manages resolution of customer requests. + Works closely with customer ... difference? A little about the position: Job Summary The Customer Success Lead will ensure our customers recognize the...and brands (sub brands). + Work with Community manager and builders to support improvement in NPS reviews.… more
- University of Rochester (Rochester, NY)
- …**Responsibilities:** GENERAL PURPOSE Serves as a technical resource for the Customer Technology teams and/or department. Provides high level hardware and ... all functions. Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and technology support for faculty and… more
- Kelly Services (Port Washington, NY)
- …* Answering incoming calls and processing orders efficiently while reporting to the Customer Service Manager . * Resolving customer complaints and ... troubleshooting issues to determine the best path for resolution . * Documenting customer interactions accurately and tracking call types to maintain service… more
- American Packaging (Rochester, NY)
- …Workfront.Position is projected to be a minimum of 6 weeks. REPORTS TO: Customer Service Manager ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other ... disposition of complaint is provided. + IV. Provide corrective action to customer , ensuring satisfactory resolution . + Investigate and provide the necessary… more
- Cardinal Health (Albany, NY)
- …Access and Patient Support will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy ... to leadership. + Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound calls and workgroups, and tracks key… more
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