- CenterWell (Albany, NY)
- …our caring community and help us put health first** The Lead - Medicaid Customer Success oversees strategy and operations for multiple Medicaid markets. This role is ... identify opportunities and implement program improvements to enhance our member and customer experience. + Partner with market, government affairs teams, sales teams… more
- TD Bank (New York, NY)
- …and partners at all levels in the organization + Identifies and leads problem resolution to ensure customer needs are met + Contributes to the application ... coaches and guides members within area of expertise + Identifies and leads problem resolution for complex issues at all levels + Contributes to the communication and… more
- GE Vernova (Schenectady, NY)
- …decisions that influence major technical and financial outcomes for GEV and/or the customer and customer representatives. What you'll do The Lead Generator ... direction, and drives coordination of engineering activities and critical issue resolution for OTR-related issues for all assigned Generator projects. The Lead… more
- Travelers Insurance Company (New York, NY)
- …quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation ... and resolution ) including maintaining full compliance with internal and external...Do?** + Directly handles assigned claims. + Provides quality customer service and ensures file quality and timely coverage… more
- Cayuse Holdings (Albany, NY)
- …high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- TD Bank (Larchmont, NY)
- …+ Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation ... and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the...requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with… more
- University of Rochester (Rochester, NY)
- …escalated patient or physician referral calls that may adversely affect patient care and/or customer service or requesting a supervisor or manager . + Works with ... with administering the daily activities of the team responsible for the resolution of patient inquiries resulting from medical services provided by the University… more
- CVS Health (Wayland, NY)
- …of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for immediate resolution if/as needed + Remaining ... promise to life with heart every day. The Pharmacy Manager Emerging Leader (PMEL) plays a critical role in...prescription information and label accuracy, ensuring patient safety + Customer Service and Team Orientation: + Actively look for… more
- University of Rochester (Albany, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE The Claims Resolution Representative III is responsible for working across the ... timely and routine action to resolve unpaid claims. The Claims Resolution Representative III reports to Accounts Receivable Management. **ESSENTIAL FUNCTIONS** With… more
- City of New York (New York, NY)
- …to Continue (ATC), Fair Hearing Default and Withdrawal Processing, Fair Hearing Resolution Processing, and the Advocate Inquiry Mailbox Units. The Aid to Continue ... until the issuance of a fair hearing decision. The Resolution unit is responsible for processing resolution ...and system concerns and issues to the Assistant Program Manager to ensure effective utilization of resources. - Review… more